Shafiqul Islam
SeaTac,WASHINGTON
Summary
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Expert in 8 restaurant functionality with distinct history of handling high-volumes of customers with excellent and reliable service. Skilled at 10 with training in pestent technology. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Friendly and customer-oriented Hostess with 4 years of experience at Marriott Seattle Airport. Proven ability to provide exceptional service to guests, ensuring a memorable dining experience. Skilled in managing reservations, seating arrangements, and coordinating with the kitchen and serving staff. Seeking to continue delivering outstanding hospitality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
VIP Hospitality
Customer Service
03.2024 - Current
- Maintained detailed knowledge of property amenities, local attractions, and services to provide accurate information to guests.
- Anticipated needs of VIP clientele by consistently staying updated on preferences and requirements.
- Maintained discretion and confidentiality at all times, ensuring the privacy of VIP guests and their personal information.
- Communicated effectively with vendors and suppliers in order to secure best prices and timely delivery of products/services required for special events or client requests.
- Streamlined check-in/check-out processes for VIP guests by collaboratively working with front desk team.
- Conducted room inspections prior to arrival of VIP guests, ensuring that everything was up-to-par according to standards.
- Developed strong relationships with guests, leading to increased loyalty and referral rates.
- Handled difficult situations calmly and professionally, resolving issues promptly for the satisfaction of all parties involved.
- Created customized itineraries tailored specifically to meet the unique needs of each individual guest.
- Contributed to hotel''s positive reputation through exceptional customer service and genuine hospitality.
Airline Customer Service Agent
Lufthansa Airlines
03.2024 - Current
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
Wheelchair Agent
Huntleigh USA
06.2022 - 03.2023
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
- Answered questions regarding flight schedules, travel routes and arrival times.
Qdoba Corporation
Customer Service / Casher
05.2017 - 03.2023
- Crafted well-structured employee handbooks that clearly outlined corporate expectations and responsibilities, fostering a compliant work environment.
- Continually adapted to emerging best practices in corporate law and governance, keeping the company at the forefront of industry standards.
- Provided training programs on corporate governance and compliance matters, promoting a culture of ethical conduct within the organization.
- Advised on regulatory changes to ensure timely adaptation of corporate policies and practices.
- Counseled senior leadership during high-stakes negotiations, effectively balancing business objectives with legal considerations.
Hostess
Marriot Hotel
08.2022 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Chef
Concession Internation
06.2022 - 08.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Cooked memorable dishes that brought new customers into establishment.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
HMSHOST Corporation
Chef
06.2018 - 05.2022
- Crafted well-structured employee handbooks that clearly outlined corporate expectations and responsibilities, fostering a compliant work environment.
- Continually adapted to emerging best practices in corporate law and governance, keeping the company at the forefront of industry standards.
- Provided training programs on corporate governance and compliance matters, promoting a culture of ethical conduct within the organization.
- Advised on regulatory changes to ensure timely adaptation of corporate policies and practices.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Managed complex litigation cases, ensuring positive outcomes and minimal disruption to corporate operations.
Skyhop Global
Shuttle Driver
10.2019 - 04.2020
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Greeted passengers, helped with check-in and managed luggage, strollers, wheelchairs, and car seats.
- Trained new skycaps on company procedures, fostering teamwork and consistent performance outcomes.
- Facilitated seamless curbside check-ins by quickly processing travel documents and issuing boarding passes.
- Improved baggage handling times by maintaining a well-organized work area and prioritizing tasks.
- Demonstrated flexibility in scheduling, adapting to fluctuating airport traffic patterns as needed for optimal efficiency.
- Maintained professional appearance and demeanor at all times to give all guests best impression.
- Offered knowledgeable guidance on airport facilities, flight schedules, and boarding procedures for traveler convenience.
- Expanded language skills to better serve international travelers, enhancing communication abilities with diverse clientele.
Customer Service Cashier
Wendy's
06.2015 - 07.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Keep Studying - Hospitality Administration And Management
Seattle Central Community College
Seattle, WA09.2022
Customer Service Certification - Hospitality Administration And Management
Highline College
Seattle, WA06.2021
High School Diploma -
Global Conncetion High School
SeaTac, WA06.2015
Skills
- Excellent customer service
- Exceptional communication
- Sales experience
- First Aid Training
- Cultural Awareness
- Foreign language proficiency
- Knife skills
- Food and beverage expertise
- Restaurant Management
- Customer Service
- Team Player
- Shift Management
- Culinary experience
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified customer service.
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Elementary
Timeline
VIP Hospitality
Customer Service
03.2024 - Current
Airline Customer Service Agent
Lufthansa Airlines
03.2024 - Current
Hostess
Marriot Hotel
08.2022 - 01.2023
Wheelchair Agent
Huntleigh USA
06.2022 - 03.2023
Chef
Concession Internation
06.2022 - 08.2022
Skyhop Global
Shuttle Driver
10.2019 - 04.2020
HMSHOST Corporation
Chef
06.2018 - 05.2022
Qdoba Corporation
Customer Service / Casher
05.2017 - 03.2023
Customer Service Cashier
Wendy's
06.2015 - 07.2019
Keep Studying - Hospitality Administration And Management
Seattle Central Community College
Customer Service Certification - Hospitality Administration And Management
Highline College
High School Diploma -
Global Conncetion High School
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