Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Rifath Hoque

Farmington Hills,MI
Rifath Hoque

Summary

High-functioning Processing Supervisor coordinates system for processing and distributing large quantities of tasks and processes. Excellent interpersonal skills, vigilant and good eyesight to detect process defects or abnormalities. Strong history of improving process efficiency and effectiveness to benefit company and employees.

Overview

13
years of professional experience

Work History

GRT Financial Inc.

Client Processing Supervisor
07.2023 - Current

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

GRT Financial, Inc.

Team Lead, Client Processing
1 2021 - 07.2023

Job overview

  • Reduced processing time for client requests by prioritizing tasks and delegating responsibilities to team members.
  • Generated weekly reports and updated daily logs.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Exemplifies strong communication by working cross-functionally with management on the litigation process
  • Key Accomplishments: Produced a database of document processes excel, which team members utilize daily


GRT Financial, Inc.

Client Processing Associate
07.2018 - 01.2021

Job overview

  • Coordinated pick-up and delivery, organized and categorized client documents via USPS mail and Outlook
  • Key individual to process and organize litigation documents.
  • Enhanced financial aid processes by streamlining data entry and document management tasks.
  • Enhanced data entry accuracy by implementing keyboard shortcuts and efficient typing techniques.
  • Performed data entry, filing, copying and faxing.

Bombay Wedding and Events, LLC.

Event Consultant | Personal Assistant
08.2015 - 09.2018

Job overview

  • Warmly welcomed 5-10 guests, coordinating check-in, and consulting on event details
  • Streamlined event logistics by creating a database in Google docs, resulting in smoother operations and improved attendee experiences.
  • Coordinated schedules and timelines for events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Collaborated with clients to understand their vision, translating it into memorable and well-organized events.

Credit Union One

Bank Teller
08.2016 - 05.2018

Job overview

  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Write Impressions
Royal Oak, MI

Graphic Designer
04.2014 - 03.2016

Job overview

  • Completed final touches for projects such as images sizes and font selection.
  • Created digital image files for use in digital and traditional printing methods.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Streamlined design processes for increased efficiency and faster project completion times.
  • Recommended process improvements that led to cost savings on printing and shipping expenses without sacrificing quality.
  • Developed eye catching designs for variety of clients in wedding and event industry.

Oakland County Economic Development and Community
Waterford, MI

Graphic Designer
03.2011 - 10.2012

Job overview

  • Created logos, illustrations and typography for various organizations.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
  • Edited and enhanced existing artwork and graphics.
  • Developed infographics to better communicate complex data.
  • Collaborated with other designers to create visually appealing graphics for range of print and digital media.

Education

Baker College
Auburn Hills, MI

Bachelor from Business Administration, Digital Media Technology
06.2014

Skills

Adobe Creative Suite

Software

Adobe creative suite

Microsoft word

Pitney Bowes

Timeline

Client Processing Supervisor

GRT Financial Inc.
07.2023 - Current

Client Processing Associate

GRT Financial, Inc.
07.2018 - 01.2021

Bank Teller

Credit Union One
08.2016 - 05.2018

Event Consultant | Personal Assistant

Bombay Wedding and Events, LLC.
08.2015 - 09.2018

Graphic Designer

Write Impressions
04.2014 - 03.2016

Graphic Designer

Oakland County Economic Development and Community
03.2011 - 10.2012

Baker College

Bachelor from Business Administration, Digital Media Technology

Team Lead, Client Processing

GRT Financial, Inc.
1 2021 - 07.2023

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Rifath Hoque