Adobe creative suite
Hi, I’m
Rifath Hoque
Farmington Hills,MI
Summary
High-functioning Processing Supervisor coordinates system for processing and distributing large quantities of tasks and processes. Excellent interpersonal skills, vigilant and good eyesight to detect process defects or abnormalities. Strong history of improving process efficiency and effectiveness to benefit company and employees.
Overview
13
years of professional experience
Work History
GRT Financial Inc.
Client Processing Supervisor
07.2023 - Current
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
GRT Financial, Inc.
Team Lead, Client Processing
1 2021 - 07.2023
Job overview
- Reduced processing time for client requests by prioritizing tasks and delegating responsibilities to team members.
- Generated weekly reports and updated daily logs.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Exemplifies strong communication by working cross-functionally with management on the litigation process
- Key Accomplishments: Produced a database of document processes excel, which team members utilize daily
GRT Financial, Inc.
Client Processing Associate
07.2018 - 01.2021
Job overview
- Coordinated pick-up and delivery, organized and categorized client documents via USPS mail and Outlook
- Key individual to process and organize litigation documents.
- Enhanced financial aid processes by streamlining data entry and document management tasks.
- Enhanced data entry accuracy by implementing keyboard shortcuts and efficient typing techniques.
- Performed data entry, filing, copying and faxing.
Bombay Wedding and Events, LLC.
Event Consultant | Personal Assistant
08.2015 - 09.2018
Job overview
- Warmly welcomed 5-10 guests, coordinating check-in, and consulting on event details
- Streamlined event logistics by creating a database in Google docs, resulting in smoother operations and improved attendee experiences.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Collaborated with clients to understand their vision, translating it into memorable and well-organized events.
Credit Union One
Bank Teller
08.2016 - 05.2018
Job overview
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Write ImpressionsRoyal Oak, MI
Graphic Designer
04.2014 - 03.2016
Job overview
- Completed final touches for projects such as images sizes and font selection.
- Created digital image files for use in digital and traditional printing methods.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Streamlined design processes for increased efficiency and faster project completion times.
- Recommended process improvements that led to cost savings on printing and shipping expenses without sacrificing quality.
- Developed eye catching designs for variety of clients in wedding and event industry.
Oakland County Economic Development and Community Waterford, MI
Graphic Designer
03.2011 - 10.2012
Job overview
- Created logos, illustrations and typography for various organizations.
- Developed creative design for print materials, brochures, banners, and signs.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Edited and enhanced existing artwork and graphics.
- Developed infographics to better communicate complex data.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
Education
Baker CollegeAuburn Hills, MI
Bachelor from Business Administration, Digital Media Technology
06.2014
Skills
Adobe Creative Suite
MS Office
Pitney Bowes
Google Cloud
Zoom/Teams
Problem-solving abilities
Operations Management
Highly organized
Critical thinking
Strong computer skills
Adaptability
Interpersonal Skills
Creative Thinking
Mind Mapping
Team Leadership
Team Management
Flexible and Adaptable
Process Mapping
Data Entry
Multitasking
Teamwork and Collaboration
Problem-Solving
Fast Learner
Team Collaboration
Decision-making capabilities
Analytical Thinking
Detail Oriented
Workload prioritization
Training delivery
Course Planning
Strategic thinker
Software
Microsoft word
Pitney Bowes
Timeline
Client Processing Supervisor
GRT Financial Inc.
07.2023 - Current
Client Processing Associate
GRT Financial, Inc.
07.2018 - 01.2021
Bank Teller
Credit Union One
08.2016 - 05.2018
Event Consultant | Personal Assistant
Bombay Wedding and Events, LLC.
08.2015 - 09.2018
Graphic Designer
Write Impressions
04.2014 - 03.2016
Graphic Designer
Oakland County Economic Development and Community
03.2011 - 10.2012
Baker College
Bachelor from Business Administration, Digital Media Technology
Team Lead, Client Processing
GRT Financial, Inc.
1 2021 - 07.2023