Riffat Khan
IT Technical & Application Support Spoecialist
Dover,NY
Summary
Multitasking Incident Manager with a background in remediation planning and execution. A determined employee with over 20 years of successfully handling high priority incidents and finding ways to limit impact. Committed to remaining poised and calm in high pressure situations. Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives increasing business success.
Overview
16
16
years of professional experience
Work History
IT Supervisor - Specialized in Incident
Bed Bath And Beyond
Union, NJ
02.2012 - 02.2021
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
Data Analytics Engineer
Becton Dickinson
Franklin Lakes, NJ
01.2010 - 12.2012
- Manipulated, transformed and analyzed data by reviewing computer reports, printouts and performance indicators.
- Evaluated statistical techniques and extracted information from research data to provide different ways to assess robustness of research outputs.
- Developed statistical models for different type of projects to analyze and represent tasks required to complete project.
- Reviewed and optimized client sites to improve keyword targeting URL strategies, website architecture and content.
- Produced and submitted weekly reports outlining progress against online objectives.
Data Center Analyst
Troy Corporation
Florham Park , NJ
01.2006 - 01.2010
- Delivered in-depth AS400 training, imparting knowledge of best practices for protecting data and minimizing errors.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs.
- Developed innovative and targeted collateral to support overall branding objectives.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
Education
Bachelor of Science - I.T
The Chubb Institute
ParsippanyBachelor of Science - Computer Science
Rutgers, The State University of New Jersey
Newark, NJSkills
Process implementation
Detail-oriented
Keyword optimization
Troubleshooting
Written Communication
Project Management
Teambuilding
Critical thinking
Flexible & Adaptable
Leadership
Coordinating with supervisors
Critical incident handling
Incident priority assessment
Timeline
IT Supervisor - Specialized in Incident
Bed Bath And Beyond
02.2012 - 02.2021
Data Analytics Engineer
Becton Dickinson
01.2010 - 12.2012
Data Center Analyst
Troy Corporation
01.2006 - 01.2010
Bachelor of Science - I.T
The Chubb Institute
Bachelor of Science - Computer Science
Rutgers, The State University of New Jersey