JACOB RIGGS
Information Technology
Renton,WA
Summary
Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified by CompTIA for Network+, Security+, Cloud+, CySA+,CASP+ and certified By Microsoft for M365 Fundamentals and M365 Security Administrator Associate.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Senior Security Engineer
ISOutsource
Bothell, WA
03.2023 - Current
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines.
- Developed, implemented and documented security programs and policies and monitored compliance across departments.
- Validated and verified system security requirements definitions and analyzed system security designs.
- Counseled senior-level management on current privacy and security trends and recommendations to mitigate risk.
- Provided consultation and technical services on all aspects of information security.
- Delivered network system upgrade on time, under budget and with minimal service interruption.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Recommend improvements in security systems and procedures.
- Performed risk analyses to identify appropriate security countermeasures.
Senior Systems Engineer Infrastructure
ISOutsource
Bothell, WA
07.2022 - 03.2023
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Performed root cause analysis to provide resolutions for production issues.
- Analyzed security logs to determine and alleviate network threats.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Created flowcharts, diagrams and other documentation.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Suggested system updates or changes after conduct in-depth technical reviews.
IT Resource Manager
Schnitzer West, LLC
Seattle, WA
07.2021 - 06.2022
- Created and delivered HR training sessions to staff, managers and executives.
- Oversaw IT department operations
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Coordinated technical training and personal development classes for staff members.
- Guided organizational technology strategy and roadmaps.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Assisted in development of long-term strategies to grow department and resources.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
Network and Systems Engineer
SCHNITZER WEST
Bellevue, WA
05.2018 - 07.2022
- Hired by SNWRE after working as a subcontractor through Network Architects
- I was brought on to manage and continue building out their Networks across WA/CO
- Tasked with educating users on various Security topics (Phishing, Malicious Links, etc.) and provide guidance and input on work flows (to improve security throughout the process) purchasing of hardware and software, etc
- Handle day-to-day support of users in the Corporate Office (O365,OS,AV,etc.)
- Provide ongoing support to users in identifying/maintaining awareness around email attack vectors (Phishing, Malicious attachments and Links, etc.) as well as create written documentation (FAQ’s, how-to’s) for users to reference
- Manage Hardware and Software Inventory as well as make recommendations for future purchases
- Manage Networks, Windows Servers, Digium Phones, Office 365, AV/AD/IAM/ and VPN’s
- Recommended options for disaster recovery and remote access security.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Collaborated with vendors to identify best options for optimizing network performance.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
Systems/Network Engineer
I NETWORK ARCHITECTS
Bellevue, WA
05.2017 - 05.2018
- Recruited by this fast -g rowing Managed Services Provider (MSP) that specializes in providing Best-in-Class IT support for top Northwest organizations including Schnitzer West, PACCAR, and Seco Development
- Provided detailed network diagrams and procedural guidelines.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Determined feasibility, functionality and potential benefits of proposed systems.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Recommended options for disaster recovery and remote access security.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Documented changes made to network and systems, providing evidence for audit trails.
- Provided firewall and VPN management, as well as security and incident response.
Level 1 Systems Engineer
Swat Systems
Seattle, WA
01.2016 - 05.2017
- SWAT provides “White Glove” IT services to its MSP clients
- Implemented networking and server changes to meet client budgets and needs.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Optimized networked software and operating systems by applying updates and patches.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Delivered helpdesk service and support to customers.
Education
Bachelor of Science - Information Technology & Administrative Management, Network Management, Cyber security
Central Washington University
Ellensburg, WA 09.2010 - 01.2015
Skills
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Timeline
Senior Security Engineer
ISOutsource
03.2023 - Current
Senior Systems Engineer Infrastructure
ISOutsource
07.2022 - 03.2023
IT Resource Manager
Schnitzer West, LLC
07.2021 - 06.2022
Network and Systems Engineer
SCHNITZER WEST
05.2018 - 07.2022
Systems/Network Engineer
I NETWORK ARCHITECTS
05.2017 - 05.2018
Level 1 Systems Engineer
Swat Systems
01.2016 - 05.2017
Bachelor of Science - Information Technology & Administrative Management, Network Management, Cyber security
Central Washington University
09.2010 - 01.2015
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