Rigil Ruth B. Nietes
Dasmarinas City,Philippines
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Engineering Associate Manager – Manage Billing
Xcel Energy
04.2021 - 10.2022
- Test planning: Collaborating with stakeholders to define testing objectives, scope, and priorities
- Also create detailed test plans, including test cases, data, and environments
- Test strategy: Creating and executing thorough test strategies and plans that align with the project's needs
- Communication: Needs excellent listening and public speaking skills, along with the ability to write clear instructions, and presentation skills
- Technical management: Managing and controlling the testing team
- Documentation: Documenting the test activities and preparing the results
- Quality goals: Defining and monitoring quality goals
- Product delivery: Ensuring high-quality products are delivered to clients
- People: Ensures to provide work life balance of the testing team
- Manage Release completion, Execution Timeline Completion, Estimation plan per Sprint, Documentation Maintenance, Team’s capacity for the testing activities, Quality Check Reviewer, Individual Metrics, Status Report Accuracy, Team’s Engagement
- Business Analysis Facilitator
- Conduct Technical Interviews
ACCENTURE INC.
Mandaluyong City, 1550
01.2012 - 01.2022
- Collaborated with cross-functional teams to define clear testing requirements and objectives, ensuring alignment with project goals and optimizing resource allocation for successful project delivery
- Developed and maintained comprehensive test plans and strategies, which improved test coverage by 100%, ensuring alignment with business objectives
- Mentored and trained more than 10 junior testers, fostering a culture of excellence that elevated team performance and engagement by 100%
- As well as on best practices and testing methodologies, fostering skill development and enhancing team capability to meet demanding project timelines
- Implemented a training course for new associates
- Motivated the team in a fun, fast-paced environment
- Conducted Interviews for new applicants
Functional Test Lead – Billing
Wisconsin Energy Corporation (WEC)
06.2013 - 03.2021
- Planning: Defines the project's objectives, deliverables, and strategies, and estimate the resources needed to run it
- Testing: Creates test plans and strategies, and develop test scripts based on business requirements and acceptance criteria
- They also prioritize test cases, execute them, and identify defects
- Quality assurance: Establishes quality standards, and monitor and report on test progress and product quality
- They also ensure that issues are clearly titled and contain all required information
- Team management: Trains and mentor other testing staff, and build strong working relationships with them
- They also provide feedback to improve the team's work
- Communication: Communicates with senior leadership, clients, and teams, and participate in discussions with them
- Also, communicate program policies and procedures to the campus and community
- Maintenance: Maintains test environments, including software release updates and patches
- They also maintain and contribute to product test automation test frameworks
- Manage Billing Test Completion, Performance Test Completion, Team’s capacity for the testing activities, Quality Check Reviewer, Individual Metrics, Status Report Accuracy, Team’s Engagement
- Security (ISMS) Lead: Manages project’s compliancy, security activities per quarter, project completion of all required security training
- Prime Configuration Support/Tester: Ensures all approved configuration to implement to the system are tested/reviewed and deployed
Level 2 Support
Morgan Stanley
07.2012 - 06.2013
- Troubleshooting: Diagnoses and resolves complex technical issues and guides customers on how to troubleshoot
- Escalating issues: Handles issues that Level 1 support can't resolve and escalate issues to Level 3 support if needed
- Coordinating with other teams: collaborating with Level 1 and Level 3 support teams to ensure issues are resolved quickly and effectively
- Maintaining IT systems: Ensures that IT systems run smoothly
- Documenting issues: Records, tracks, and documents of the problem-solving processes for help desk requests
- Installing and configuring hardware and software: installs and configures hardware and software
- Providing support to end users: Provides onsite and remote support to end users
- Assisting with training: Assists with new hire training for basic IT needs
Education
Bachelor of Science - Computer Science
De La Salle University
Dasmarinas, Cavite01.2012
Skills
- Test Management
- People Management
- Incident Management
- Security Management
- Technical Interview
- Customer Service Management
- Agile Testing
- User Acceptance Testing
- Regression Testing
- System Testing
- Functional Testing
- Manual Testing
- Test Planning
- Functional Configuration
- Microsoft Test Manager
- Team Foundation Server (TFS)
- Microsoft Office
- Microsoft SQL Server
- Application Support
- JIRA
- Decision-Making
- Data Management
- Verbal Communication
- Dependable and Responsible
- Self-Directed
- Time Management
Certification
- 2022, iPC Foundation Level
- 2021, ECBA Certification
- 2017, IBM RFT Certified
- 2016, L1 (Utilities) Certified
Recognitions/Awards
- 2021, IKAW NA (BUKLOD AWARD)
- 2019, People Developer (Kalinga Award)
- 2014, Awarded as FY14 Value Creator of the Team
- 2014, Recognized for the Hat Trick Award from the Client Abroad
Trainings/Seminars Attended
- 2019, Design Thinking Session
- 2015, Assertive Communication and Effective Verbal and Written Communication
- 2014, SQL Query Performance Tuning Brownbag
- 2014, Effective Verbal and Written Communication
- 2013, Security Asset Custodian
- 2013, Security System Administration
- 2013, Client Data Protection (CDP)
- 2013, MTM Brownbag Session
- 2013, TMG: Windows Tips
- 2013, Client Data Protection (CDP) Brownbag Session
Personal Information
- Age: 33
- Date of Birth: 07/06/91
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Timeline
Quality Engineering Associate Manager – Manage Billing
Xcel Energy
04.2021 - 10.2022
Functional Test Lead – Billing
Wisconsin Energy Corporation (WEC)
06.2013 - 03.2021
Level 2 Support
Morgan Stanley
07.2012 - 06.2013
ACCENTURE INC.
01.2012 - 01.2022
Bachelor of Science - Computer Science
De La Salle University
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