Rigina Tkachenko
Salt Lake City,UT
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Claims Representative
Autto Warranty
Salt Lake City, UT
12.2022 - 12.2024
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Paid repair shops directly.
- Addressed customer requests for warranty details promptly and efficiently.
- Guided newcomers in managing warranty-related customer questions.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
- Explained contract terms to address customer misunderstandings about minimum coverage.
- Canceled contracts that were eligible.
- Filled gap claims when the customer's car was a total loss, as well as collecting all documents needed to get the approval amount.
- Executed contracts with strict adherence to terms.
- Expressed understanding of customer concerns when their car repairs took longer than anticipated.
- Maintained professional interactions via emails, chats, and calls.
- Utilized CarFax and NADA for accurate car part pricing.
- Facilitate regular team meetings and monthly updates with the company's owner.
Loan Processor
Acima Credit
Draper, UT
09.2019 - 12.2022
- Handled inbound and outbound calls.
- Reviewed and validated customers' identity documents including credit reports, pay stubs, work history, bank statements, passports, social security numbers, and driver's licenses.
- Relied on advanced critical thinking for problem-solving.
- Calmly addressed customer concerns to resolve issues effectively.
- Identified and recommended local stores for customers to apply for credit.
- Managed loan files efficiently.
- Analyzed financial information to evaluate loan eligibility.
- Guided applicants on steps to take after denial, including recommendation to contact Experian.
- Managed communication through calls, emails, and chats.
- Maintained best-in-class performance on weekly calls.
Collections Agent
Complete Recovery
Taylorsville, UT
02.2018 - 07.2021
- Analyzed emails pertaining to customer accounts.
- Created strategies for timely debt repayment.
- Coordinated with management to resolve factors leading to account delinquency and implement revenue recovery plans.
- Supported collection efforts by encouraging timely settlements of credit dues.
- Monitored delinquent accounts to start recovery efforts.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Maintained composure, upheld professionalism, and delivered top-notch service during challenging calls.
- Conducted multiple outbound and handled occasional inbound calls.
Assistant Manager
Panda Express
Midvale, UT
10.2012 - 02.2018
- Delegated daily tasks to team members to optimize team productivity.
- Enhanced sales by implementing merchandising and promotional improvements.
- Increased annual sales by driving operational efficiencies, and building customer rapport to foster loyalty.
- Improved efficiency and productivity by implementing organizational systems for financial reports, schedules, and inventory control.
- Maintained a positive work ethic and commitment to providing excellent service to improve operational efficiency and customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Olympus High School
Salt Lake City, UTSkills
- Rapid Learner
- Skilled in Software Integration
- Customer service
- Microsoft Excel
- Problem solving
- Quality assurance
- Payment processing
- Telephone etiquette
- Computer proficiency
- Critical thinking
References
Nate J 385-547-3106
Acima Credit Supervisor
Nadia B 385-695-7826
Autto Warranty Coworker
Jocelyne C 801-864-1922
Personal
References
References available upon request.
Timeline
Claims Representative
Autto Warranty
12.2022 - 12.2024
Loan Processor
Acima Credit
09.2019 - 12.2022
Collections Agent
Complete Recovery
02.2018 - 07.2021
Assistant Manager
Panda Express
10.2012 - 02.2018
High School Diploma -
Olympus High School
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