RIGO C. VANGARELLI
Acworth,Georgia
Summary
Highly accomplished sales and customer service Vice President with over 18 years of experience heading sales and customer service divisions for some of the largest companies in the world. Expert sales manager known for pioneering new business/production strategies to boost productivity and lower costs. Creative problem solver, instructor, team builder and communicator capable of heightening efficiency while streamlining processes and procedures.
Results-driven business development professional with proven track record in driving growth and forging strategic partnerships. Strong focus on team collaboration, adaptable to evolving business landscapes, and consistently reliable. Skilled in market analysis, strategic planning, and stakeholder engagement, delivering impactful results in competitive environments.
Overview
33
33
years of professional experience
Work History
Vice President of Business Development
Take 2 Direct LLC
05.2022 - Current
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Led cross-functional teams to identify and execute business development initiatives.
- Analyzed market trends and competitive landscape to inform strategic decision-making.
- Facilitated negotiations with key stakeholders to secure advantageous contract terms.
- Implemented performance metrics to evaluate success of business development strategies.
- Mentored junior team members, fostering professional growth and enhancing team capabilities.
- Streamlined communication processes between departments to improve operational efficiency.
- Negotiated contracts with key clients, securing long-term commitments and favorable terms for the company.
- Formulated custom solutions for clients based on their unique requirements, resulting in enhanced satisfaction levels.
Vice President of Pallet Management Servies
RWS Recycling and Waste Solutions
03.2021 - 04.2022
- Directed strategic initiatives to enhance recycling processes and optimize waste management solutions.
- Collaborated with cross-functional teams to develop sustainable business practices and improve operational efficiency.
- Analyzed market trends and customer needs to drive service innovation and expand product offerings.
- Led training programs for staff, fostering professional development and improving team performance in waste reduction strategies.
Regional Sale Director
CALco Pallets
02.2020 - 03.2021
- Responsible for generating new business in the United States through a network of broker run locations. Prospecting new business, growing existing business, hiring a new team of operational personnel, customer service agents and sales representatives to grow pallets sales business.
- $20 Million Company operating in the continental United States
- Specific Accomplishments:
- Quoting $5 million of new business in the first 10 months.
- Signing three major national contracts, with Fed Ex, Grainger, and Lowe’s.
- Instituted Sales Force into the organization as a sales tool throughout the company.
Southeast Sales Manager
Northwest Pallet Supply
01.2009 - 01.2020
- Responsible for generating new business with the United States through a network of industry contacts, prospecting certain geographically areas within the United States. Quote and Negotiate contracts with the industry’s top-level contacts in Operations, Procurement and Logistics.
- $250+ Million Company operating in the continental United States
- Specific Accomplishments:
- Quoting on average $40- $50 million of business each year.
- Signing two major national contracts resulting in over $10million dollars in first two years
- Quoting 100+ potential customers per year.
- Continuing to expand existing accounts throughout other regions and divisions.
- Instituted advocacy letter that is used as a sales tool throughout the company.
Sales Manager of National Distributor Accounts
CHEP USA, INC.
01.2006 - 01.2008
- Manage 12 direct accounts resulting in over $30 million of revenue annually. Correspond and implement new procedures through customer service network to ensure sales growth. Manage 34 customer service employees to ensure national account revenue target is achieved.
- $1 billion Company operating in more than 42 countries worldwide.
- Specific Accomplishments:
- Exceeded sales budget by 22% in FY 07.
- Lowered operating costs by 25% between 2006 and 2007 at top 3 accounts.
- Authored “Customer Service Handbook” to develop standard operating practices.
Sales Manager of National Emitter Accounts
CHEP USA, INC.
01.2004 - 01.2006
- Manage 10 direct manufacturer accounts that were responsible for generating $20 million of revenue annually. Responsible for ramping up sales volume of all 3 new national accounts, while managing current business in all other accounts. Manage 22 customer service employees to insure start up and processes were followed correctly at new accounts.
- Specific Accomplishments:
- Exceed sales budget by 16% for FY 06.
- Exceed sales budget by 14 % for FY 05.
- Responsible for implementing and ramping up all new sales volume for Sara Lee nationally.
- Created new logistic ordering procedures that saved CHEP millions on late delivery fees.
- Implemented SAP reporting methods at Sara Lee that helped reduce loss assets for FY06.
- Acted as leader of Process Improvement team that rose on time delivery by 12%.
Area Customer Service Manager
01.1999 - 01.2004
- Managed 8 person customer service team that serviced 400 different accounts in 5 different states. Responsible for managing call reports, TE budget, and sales growth at local accounts in each geographical territory. Responsible hiring of new team members in customer service. Developed operations manual for all third party owned depots.
- Specific Accomplishments:
- Received an exceeds rating for years 2000 and 2001.
- Appointed interim Customer Service Director for East Region in May 2002.
- Four member of the team were promoted to upper level positions within the company.
Sales Manager
Campbell Soup Co.
01.1993 - 01.1997
- Early Career (details on request):
Education
Bachelor of Business Administration - Marketing and Economics
Temple University
Philadelphia, PennsylvaniaSkills
- Quality Improvement Building Projects Strategic Partnerships Team Leadership Continuous Process Improvement Profit Growth Strategic Planning Relationship Development Procedure Creation Staff Development Sales Growth Customer Service Integration Contract Negotiation Budgets & Forecasts Project Management
- Customer engagement
- Data-driven decision making
- Operations management
- Organizational development
- Relationship management
- Pricing strategy
PROFESSIONAL TRAINING
Karrass Negotiating Seminars, Effective Leadership Conferences, Miller HaimenStrategic Selling,DDI-Target Select Interviewing Perrone-Ambrose-Coaching to improve Performance Innovations-Diversity The Competitive Advantage
Timeline
Vice President of Business Development
Take 2 Direct LLC
05.2022 - Current
Vice President of Pallet Management Servies
RWS Recycling and Waste Solutions
03.2021 - 04.2022
Regional Sale Director
CALco Pallets
02.2020 - 03.2021
Southeast Sales Manager
Northwest Pallet Supply
01.2009 - 01.2020
Sales Manager of National Distributor Accounts
CHEP USA, INC.
01.2006 - 01.2008
Sales Manager of National Emitter Accounts
CHEP USA, INC.
01.2004 - 01.2006
Area Customer Service Manager
01.1999 - 01.2004
Sales Manager
Campbell Soup Co.
01.1993 - 01.1997
Bachelor of Business Administration - Marketing and Economics
Temple University