Rigo Galvez
Palmdale,USA
Summary
Dynamic team leader and process optimization expert with a proven track record at NASA, Bank of America, Countrywide, and Washington Mutual. Achieved a notable 30% productivity increase through strategic enhancements and targeted training initiatives. Expertise in negotiation and requirements gathering complements a strong emphasis on building interpersonal relationships for enhanced team cohesion. Dedicated to applying these skills for continuous improvement within fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Systems Coordinator
NASA (Logical Innovations)
Edwards, CA
06.2015 - 01.2024
- Scan confidential NASA documents into electronic filing system and categorized them for retrieval and review
- Managed high volumes of accounts with exceptional organizational skills, ensuring timely completion of assigned tasks
- Submit data through government sponsored systems
- Gather, collect, record, track; verify data and information from multiple sources
- Prepare correspondence for reimbursable, collect data, and monitor the funds for various projects
- Assist the business to ensure the timely and appropriate execution of all purchase orders and payment approvals
- Provide appropriate budget reporting analysis to assist customers in managing their respective financial activities
- Organize and maintain files, including but not limited to financial records, client records and credit card transactions
- Provide budget reports to customers and research customers service matters
- Review and analyze approved budget versus actual program status reports to ensure the accuracy of data
- Review and process vendor invoices and travel expense reimbursements through the company’s online database
- Plan and coordinate daily activities with minimal supervision using organization skills and maintaining efficiency while working on deadlines
- Record, discuss and resolve discrepancies with tasks and re-process as necessary
- Keep the data clean as actions are processed by running pre-established queries to verify the data, research the discrepancies, and take corrective actions
- Provide support for business system reporting
- Support customers’ requirements to define reports and queries
- Communicate with individuals concerning the activities surrounding any business system being implemented, upgraded, or modified
- Create, establish, maintain, test, and document conventional and electronic documentation files using a variety of Center and Agency software programs
- Provide expertise in business process support and functional administration of processes
- Assists in gathering reporting requirements; creating reports, bookmarks, and job-aids to meet customer requirements; identifying shortfalls and make recommendations for upgrades; and coordinate training efforts as needed
- Offered input for complex documents to support client-ready final versions
- Managed cross-functional projects, ensuring timely completion and seamless integration into existing systems
- Created comprehensive reports detailing project progress, providing transparency and accountability throughout all phases
- Collaborated with stakeholders to gather requirements, resulting in tailored solutions that met specific needs
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies
- Collaborated with upper management to drive strategy and implement new processes
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands
Sr. Quality Assurance Analyst
Bank of America
Lancaster, CA
12.2009 - 12.2013
- Assist with the preparation of ongoing statistical reports and developing specialized reports as required or assigned
- Managed complex accounts to completion, ensuring timely delivery within budget constraints
- Negotiate the recovery of properties with third party buyers and attorneys, which resulted in savings in excess of $15,000,000 for the company
- Assist in the preparation of expense reports
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Collect, prepare and analyze data for various statistical reports for regularly scheduled monthly reports and for special projects as directed by management
- Participate in the daily Scrum Meetings to discuss status and plan on all the outstanding Issues
- Maintain and updated a variety of confidential and sensitive electronic and hard copy reports and records
- Assist in the development of test plans, test scenarios and test cases based on business, user, functional and nonfunctional requirements
- Create and update PowerPoint presentations, graphs, and flowcharts that have been presented in various meetings and symposiums
- Assist co-workers in completion of critical tasks
- Analyze loss property packages that include titles, appraisals, recorded documents, property preservations, and attorney invoices
- Analyze and audit tax sale claims for various lines of businesses to insure there are no errors, and/or process gaps which would lead to potential monetary loss, analyze and balance financial data
- Lead reviews including analyze and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results
- Prepare request electronic and hard copy reports, and presentations
- Work closely with all levels of management to prepare and provide documentation for the tracking, monitoring and escalation of risk related issues
- Research, compile, identify and analyze data in order to identify trends, make recommendations, and monitor the effectiveness of key controls and status of mitigation and action plans
Business Unit Manager
Bank of America
Lancaster, CA
11.2006 - 12.2009
- Manage up to 50 non-exempt professionals in Lancaster and India, and completed daily and weekly evaluations
- Perform risk assessments of portfolio loans for Quality Control, detect errors and omissions
- Manage daily testing, defect tracking and resolution progress reporting
- Document and maintain PC based data collection and analysis tools to enable my team to function efficiently and effectively in order to meet their objectives and successfully complete their initiatives
- Coordinate, track, and report on the progress of unit work assignments and projects
- Responsible for the productivity and quality standards of U.S
- And India Non-Impound project units
- Responsible for directing the tasks of exempt and non-exempt employees
- Create cross training schedules to optimize representative knowledge base
- Assist in the recruiting, counseling and termination of staff
- Generate major operational improvements with the refurbishment of business processes, slashing cycle time while increasing performance quality
- Boost productivity by 30% with the establishment of internal departmental business processes
Security Operations Specialist II
Washington Mutual
Northridge, CA
01.2002 - 07.2004
- Monitor all alarms within Washington Mutual Bank
- Dispatch police department to responding call within Washington Mutual branches
- Prepare reports and notify FBI with all robbery incidents, along with video surveillance and pictures
- Gather, collect, record, track; verify data and information from multiple sources in a timely matter
- Analyze data processing reports and make necessary corrections or adjustments
- Arrange all needed repairs for alarms, safes, windows, ATM’s, cameras, vaults and security doors with outside vendors
- Answered and managed urgent/non-urgent incoming calls while recording accurate messages for distribution to upper management and FBI
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
Education
AAA University
Woodland Hills, CA01.2014
High School -
San Fernando High School
San Fernando, CA06-1998
Skills
- Effective leadership skills
- Hands-on
- Responsible
- Hardworking
- Disciplined
- Self-motivated
- Performance-driven
- Excellent interpersonal communication
- Team player
- Receptive to coaching and training
- Adaptable to new situations
- Employee training
- Negotiation techniques
- Proficient Typist at 65 WPM
- 10 key by touch
Certification
- Certified Project Management Specialist
- Certified Microsoft Office Suites Specialist in Word and Excel
Volunteer Experience
- Esperanza Elementary School
- City of Palmdale Youth Baseball League
Languages
Spanish
Professional
References
References available upon request.
Timeline
Business Systems Coordinator
NASA (Logical Innovations)
06.2015 - 01.2024
Sr. Quality Assurance Analyst
Bank of America
12.2009 - 12.2013
Business Unit Manager
Bank of America
11.2006 - 12.2009
Security Operations Specialist II
Washington Mutual
01.2002 - 07.2004
- Certified Project Management Specialist
- Certified Microsoft Office Suites Specialist in Word and Excel
AAA University
High School -
San Fernando High School
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