Rigo Hernandez

Processed an average of 120 to 150 return units per shift, maintaining 98% accuracy in item verification, condition assessment, and SAP documentation.

Communicated proactively with Customer Service and the Returns Supervisor to resolve aged returns, reducing pending cases by 30% over one quarter.

• Processed incoming returns efficiently while adhering to company policies and procedures.
• Inspected returned items for quality assurance, ensuring compliance with return guidelines.
• Managed inventory records accurately, updating system with return statuses and stock levels.
• Collaborated with customer service to resolve discrepancies in return requests and customer inquiries.

Resolved over 200 inventory variances monthly, preventing stockouts and incorrect replenishments through cross-functional collaboration.

Created and maintained daily and weekly inventory dashboards using Excel (Pivot Tables) to track shrink, adjustments, and negative inventory cases.

• Analyzed inventory levels to optimize stock management and reduce excess materials.
• Developed forecasting models to enhance accuracy in demand planning and inventory replenishment.
• Collaborated with cross-functional teams to streamline supply chain processes and improve operational efficiency.

• As a team lead at Schneider Electric, I play a pivotal role in driving team success and ensuring operational excellence within the organization. Leading by example, I foster a culture of collaboration and accountability among team members.
• Led and mentored a dedicated team of warehouse associates on the 1st shift, overseeing critical operations such as receiving, order fulfillment, picking, packing, loading, and shipping.
• Trained and developed team members to ensure adherence to safety protocols, quality standards, and efficient operational practices.
• Organized and delegated tasks to maximize productivity by utilizing skills, resources, and equipment, optimizing order accuracy.
• Proactively monitored and evaluated productivity performance metrics and quality indicators to enhance operational efficiency and customer satisfaction.
• Demonstrated a keen ability to make strong decisions, guiding the team through the ever-changing landscape of operational challenges.
• Championed a culture of safety, quality, and efficiency, guiding team members in best practices, and ensuring compliance with internal procedures and industry standards.
• Cultivated transparent and empathetic communication channels with managers and team members, promoting trust, collaboration, and a shared commitment to success.
• Provided hands-on training, personalized instruction, and ongoing mentorship to enhance the skills and performance of team members, and empower them to excel in their roles.

Managed 150-200 shipments per week, preparing BOLs, packing lists, and carrier documentation with near-zero errors.

Collaborated with the Warehouse, Inventory, and Customer Service teams to troubleshoot discrepancies, helping reduce shipment errors by 25%.

• Strong communication skills, able to effectively connect with internal teams, suppliers, and carriers.
• Proficient in coordinating and managing logistic operations, including receiving, storage, and order fulfillment.
• Ability to thrive in a fast-paced environment, and adapt to changing priorities.
• Analytical mindset, with the ability to interpret logistic data and identify opportunities for process improvement.
• Detail-oriented, with a focus on maintaining accuracy and quality in the logistics process.