Rigo Sicairos
Delhi,CA
Summary
Proven Night Auditor at Turlock Inn, adept in front desk management and guest relations, significantly enhancing overnight guest experience. Excelled in streamlining check-in processes and resolving discrepancies, showcasing strong problem-solving abilities and a commitment to excellence. Skilled in generating accurate financial reports and training staff, contributing to a secure and efficient hotel operation.
Overview
15
15
years of professional experience
Work History
Night Auditor
Turlock Inn
09.2009 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
Education
High School Diploma - General
Turlock High School
Turlock, CA05.2004
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Generating Reports
- Night Audit Reports
- Punctual and Dependable
- Resolving issues
- Decision-Making
- Reservations
- Guest Services
- Guest Relations
- Office Supervision
- Staff Training
- Night audit procedures
- Credit and cash payments
- Safety and security procedures
- Training and mentoring
- Oral and written communications
- Property Management
- Cash Handling
- Front Desk Management
- Problem-solving skills
Timeline
Night Auditor
Turlock Inn
09.2009 - Current
High School Diploma - General
Turlock High School
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