Rigo Torrez
Hemet,CA
Summary
I am an adaptable professional with excellent communication and interpersonal experience. I am seeking part-time employment as a server at Buffalo Wild Wings. Recently started as a Sleep Expert to give the best customer service and education possible; in Mattress sales. I have over two years of experience at Amazon training new hires, collaborating with teams and providing a great customer experience. Associate's Degree in the Arts of communications to further my professional language when working with others. Over time have helped counsel family, friends, and newly met co-workers. Satisfaction comes from guiding another person through the processes that they are unfamiliar with. Helping others to become more educated and confident with their choices. I am focusing on using my versatile skills and passions to help contribute to the dining experience at Buffalo Wild Wings through serving guests. Passionate about teaching others, working in a team, talking with people, and creating a positive impact. I am excited to learn and join your team! Thank you for taking the time to review my application.
Overview
4
4
years of professional experience
Work History
Sleep Expert
Mattress Firm
04.2023 - Current
- Put guests first as the priority of business.
- Ensured merchandising and marketing kept current and up to standards.
- Used online and in person experience to help customers feel comfortable in the way they desired to shop.
- Help guide guests to the mattress that meets their needs and financial comfort.
- Educate guests on mattresses that would best fit their needs based on the sleep disruptors they experience.
- Maintained store cleanliness and organized store prior to close.
- Managed CRM.
- Answered phone calls in a professional manner.
- Helped guests who already purchased with any concerns after the transaction.
- Set expectations with guests about delivery, warranty, current sales, and break-in period.
Inbound Stower
Amazon
10.2020 - 05.2023
- Kept work space organized and sanitized
- Performed standard work procedure to ensure customer satisfaction
- Communicated with area managers to remove barriers from myself and co-workers
- Prioritized reactive work to deliver on our customer promise
- Met hourly stowing rates by peer performance standards.
Indirect Roles
Amazon
10.2020 - 05.2023
- Created a plan of action that helped ensure each team member could confidently and comfortably operate within their workload
- Handled equipment and product load with care
- Identified workplace safety hazards (Congested pathways, broken pallets, and lack of space for worksupply) and reported findings to supervisors
- Performed work that reflects standard health and safety procedures
- Responsible and timely with independent work
- Adapted to priority situations and communicated with teammates to fulfill our sudden urgent tasks
- Gave additional support to teammates if they had barriers with their process
- Maintained workplace organization and cleaned waste when needed
- Achieved our customer promise (timely delivery) and indirect role expectations that increased productivity through inbound departments.
Stow Ambassador
Amazon
01.2021 - 01.2022
- Introduced myself and established relationships with new hires guided them into warehouse for a warm welcome
- Provided a tour of facility introducing key locations for daily use and recommended resource centers
- Acquired equipment needed for training at designated department areas and returned at end of shift
- Informed new hires about their duties and expectations and advised them to ease their time settling in
- Taught new hires about their station's arsenal and ensured their attention by using examples, different wording, and asking questions
- Worked one-on-one with associates that needed clarification or felt unconfident with their new career change
- Observed associates' work, allowed them to make mistakes, and reminded them of the standard work procedures
- Performed audits to ensure new hires can work independently of ambassadors and see where associate may need extra support
- Gave new hires a training experience that have positive impacts on our work environment and helps us meet goal of our customer promise
- Helped others who stopped me for questions and pointed then in the right direction when needed.
Cashier
Burlington
11.2019 - 01.2020
- Worked 4 to 8 hour shifts assisting store with holiday rushes
- Greeted customers checking out
- Processed refunds and exchanges based on company policy
- Helped customer with any lasting questions and/or concerns
- Collaborated with co-workers to meet needs of customer
- Helped customers complete purchases, find items, and join Burlington's phone number program.
Education
Real Esate Sales Person License -
Associate of Arts - Communications
Mt San Jacinto College
05.2022
High School Diploma - undefined
San Jacinto Valley Academy
06.2019
Skills
- Work with a team to achieve goals
- Organization within work area
- Open minded
- Adaptable
- Willing to learn
- Reading comprehension
- Use basic math skills to maintain accurate inventory levels
- Conflict resolution techniques
- Interpersonal communication
- Computer literate
- Customer service
- Coaching and mentoring associates
Timeline
Sleep Expert
Mattress Firm
04.2023 - Current
Stow Ambassador
Amazon
01.2021 - 01.2022
Inbound Stower
Amazon
10.2020 - 05.2023
Indirect Roles
Amazon
10.2020 - 05.2023
Cashier
Burlington
11.2019 - 01.2020
Real Esate Sales Person License -
Associate of Arts - Communications
Mt San Jacinto College
High School Diploma - undefined
San Jacinto Valley Academy
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