Rigo Torrez
Hemet,CA
Summary
I am an adaptable professional with excellent communication, interpersonal experience and high energy. Seeking employment full time for the HR generalist position at KPC Hemet. Currently employed as a Classroom Activity Specialist (CAS) to make a difference in this valley's schools by substituting all weekdays at (3) different HUSD school sites. Served the Hemet/SJ community at Mattress Firm by giving the best customer service and education possible. Invested over two years of experience at Amazon; trained new hires, performed audits, collaborated with teams, and provided a great customer experience. Associate's Degree in the Arts of Communications to further professional language when working with others. Enrolled in college taught skills such as math, reading/writing, public speaking, teamwork, and responsibility.
My motivation comes teaching others and working with them to achieve their goals; helping others to become more educated and confident with their choices. I am excited to learn and join your team! Thank you for taking the time to review this resume.
Overview
5
5
years of professional experience
Work History
Classroom Activity Specialist
Hemet Unified School District
03.2024 - Current
- Substituted sites when staff was absent.
- Maintained and organized supplies for activities.
- Used radio to communicate with other staff members.
- Set expectations with a class of 25 students about rules, what's expected of them and how we will transition throughout the day.
- Coordinated, planned, developed and implemented activities designed to educate students while they were in the after school program. (E.L.O.P)
- Encouraged, supported and assisted staff with activities and rotated to keep involvement with their classes.
- Participate in daily meetings discussing plans of actions, support where it is needed and create stronger bonds within teams.
Sleep Expert
Mattress Firm
04.2023 - 03.2024
- Put guests first as the priority of business.
- Printed and replaced bed toppers to maintain brand standards.
- Contacted guests for follow-up appointments and updates on their open orders.
- Help guide guests to the mattress that meets their needs and financial comfort.
- Educate guests on mattresses that would best fit their needs based on the sleep disruptions they experience.
- Set up delivery days/ times for guests.
- Maintained store cleanliness and organized store prior to close.
- Maintained CRM along with other associates.
- Answered phone calls in a professional manner.
- Set expectations with guests about delivery, warranty, current sales, and break-in period.
- Printed, sorted and kept records of transactions to ensure proper filing.
Inbound Warehouse Associate
Amazon
10.2020 - 05.2023
- Direct, indirect and training role(s)
- Created a plan of action that helped ensure each team member could confidently and comfortably operate within their workload.
- Taught new hires about their station's arsenal and ensured their attention by using examples, different wording, and asking questions.
- Complete checklists for new hires training modules.
- Completed audits/ trainings for new hires/ seasoned employees.
- Adapted to priority situations and communicated with teammates to fulfill our sudden urgent tasks.
- Reported spills or hazards to management to have a safe work place.
Cashier
Burlington
11.2019 - 01.2020
- Worked 4 to 8 hour shifts assisting store with holiday rushes.
- Returned go-backs to their proper location.
- Processed refunds and exchanges based on company policy.
- Helped customer with any lasting questions and/or concerns.
- Collaborated with co-workers to meet needs of customer.
- Maintained store cleanliness by making the pathways clear and placing the product back on to the shelves.
- Helped customers complete purchases, find items, and join Burlington's phone number program.
Education
Associate of Arts - Communications
Mt San Jacinto College
05.2022
High School Diploma -
San Jacinto Valley Academy
06.2019
Skills
- Work with teams to achieve goals
- Interpersonal communication
- Adaptable and flexible
- Phone and email etiquette
- Honest and Dependable
- Relationship Building
- Understand and carry out oral/written instructions
- Obtain and record accurate information
- Open to learning new skills
- Technology literate
- Onboarding and training
- Audits
Timeline
Classroom Activity Specialist
Hemet Unified School District
03.2024 - Current
Sleep Expert
Mattress Firm
04.2023 - 03.2024
Inbound Warehouse Associate
Amazon
10.2020 - 05.2023
Cashier
Burlington
11.2019 - 01.2020
High School Diploma -
San Jacinto Valley Academy
Associate of Arts - Communications
Mt San Jacinto College
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