RIGOBERTO ESPINAL
Summary
Experienced customer service specialist with a strong passion for the hospitality industry.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Flight Attendant
JetBlue Airways, JFK International Airport
08.2023 - 06.2025
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Sleep Expert
Mattress Firm
12.2020 - 07.2023
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to achieve monthly sales targets.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Server
TRADEMARK TASTE + GRIND
11.2017 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported needs of an8person wait staff who attended to specific needs of countless customers daily for a contemporary casual restaurant with social relevancy and intentionality.
Shift Supervisor
STARBUCKS COFFEE INC.
10.2015 - 10.2017
- Delivered outstanding customer service with a customer-first approach.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided guidance on daily tasks and assignments from management.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained and updated filing, inventory, mailing, and database systems accurately.
I.T. Inventory Tech
ASSET INVENTORIES (CONTRACTOR)
06.2013 - 10.2015
- Company Overview: NEW YORK, NY
- Conducted inventory of I.T. equipment for corporate clients, through basic installation of I.T. equipment.
- Received and distributed incoming I.T. assistance requests from the help desk, while handling issues diligently and fast.
- Performed other related duties as required.
Group Sales Associate
INTREPID MUSEUM FOUNDATION
09.2012 - 06.2013
- Company Overview: NEW YORK, NY
- Met and exceeded personal sales goals through exceptional customer service.
- Worked extensively with MS Word, Excel, Outlook and PowerPoint to prepare correspondence, presentations and compile reports.
- Maintained an orderly workflow according to priorities.
Customer Service Manager
BEN AND JERRY'S SCOOP SHOP
11.2004 - 03.2008
- Company Overview: NEW YORK, NY
- Took ownership of customer’s issues and follow problems through to resolution.
- Kept accurate records and document customer service actions and discussions.
- Recruited, mentored and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment.
Jr. Floor Manager
EMPIRE PATIENT IDENTIFICATION COMPANY
03.2004 - 10.2004
- Company Overview: NEW YORK, NY
- Greeted and acknowledged customers while providing world class customer service by looking for ways to always exceed the customer’s expectations.
- Conducted group interviews, processed, and professionally trained new hires.
Skills
- Hospitality service expertise
- Customer service
- Public speaking
- Strong work ethic
- Training and coaching
- Attention to detail
- Sales and marketing
- Adaptability and flexibility
- Adult AED and CPR
Certification
- Alcohol Training Awareness Program (ATAP)
- FAA Certificate of Demonstrated Proficiency.
Languages
Spanish
Professional Working
CAREER HIGHLIGHTS
- Excellent decision making, problem-solving capability, efficient multi-tasking in a fast-paced, constantly evolving environment.
- Superior customer service and communication skills, both written and verbal.
- Knowledge of Mac\ Windows clients used in a corporate environment.
- Demonstrated problem-solving skills and attention to detail.
- Highly skilled in a desktop support environment- Ticketing system, direct and on-call contact with customer, team-oriented environment.
- Experience troubleshooting PC desktops and laptops, software, hardware, Microsoft office suites, email, printers, and peripherals.
- Extensive knowledge regarding computers, computer components, and other electronics and electrical concepts.
Timeline
Flight Attendant
JetBlue Airways, JFK International Airport
08.2023 - 06.2025
Sleep Expert
Mattress Firm
12.2020 - 07.2023
Server
TRADEMARK TASTE + GRIND
11.2017 - 06.2019
Shift Supervisor
STARBUCKS COFFEE INC.
10.2015 - 10.2017
I.T. Inventory Tech
ASSET INVENTORIES (CONTRACTOR)
06.2013 - 10.2015
Group Sales Associate
INTREPID MUSEUM FOUNDATION
09.2012 - 06.2013
Customer Service Manager
BEN AND JERRY'S SCOOP SHOP
11.2004 - 03.2008
Jr. Floor Manager
EMPIRE PATIENT IDENTIFICATION COMPANY
03.2004 - 10.2004
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