Rigoberto Franco
Cleveland
Summary
Dedicated professional with extensive experience in sales management and customer relationship management. Known for exceptional problem-solving skills and effective communication, fostering strong client relationships and driving team success.
Overview
21
21
years of professional experience
Work History
Sales Manager
Aarons Furniture Store
Cleveland
04.2024 - Current
- Led daily sales team meetings to discuss strategies and performance.
- Trained new staff on product knowledge and customer service techniques.
- Managed inventory levels to ensure availability of popular furniture items.
- Assisted customers in selecting furniture that meets their needs and preferences.
- Resolved customer complaints promptly to maintain store reputation and satisfaction.
- Managed daily operations of sales department, supervising staff to optimize performance and ensure goal alignment.
- Developed sales plans and strategies to meet revenue objectives and drive team success.
- Established and nurtured relationships with key clients while ensuring satisfaction of existing customer base.
- Performed sales consultations and educated clients on products and services.
- Assisted customers with technical inquiries regarding product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Table Games Dealer
Sahara Hotel And Casino
Las Vegas
08.2019 - 03.2020
- Dealt cards for various table games, ensuring fair play and compliance with gaming regulations.
- Monitored player actions to uphold game integrity and facilitated timely, accurate payouts.
- Engaged with guests, providing friendly service and enhancing overall gaming experience.
- Handled cash transactions with precision, securing smooth exchange of chips and cash.
Dual Rate Table Games Dealer
Hooters Casino Hotel Las Vegas
Las Vegas
09.2018 - 07.2019
- Dealt various table games, ensuring adherence to rules and regulations.
- Managed game flow to enhance player engagement and excitement during sessions.
- Monitored player actions to ensure fair play and prevent cheating at tables.
- Conducted cash handling tasks, processing buy-ins and payouts accurately.
- Ensured cleanliness and organization of gaming area to enhance guest experience.
- Participated in regular staff meetings for updates on new promotions or changes in policy and procedures.
- Assisted customers with questions about rules or procedures for various table games.
- Utilized problem solving skills when faced with challenging situations.
- Communicated effectively with other staff members, supervisors, customers.
- Resolved player disputes professionally to maintain a positive gaming environment.
Table Games Dealer
Station Hotel Casino
Las Vegas
12.2016 - 09.2018
- Dealt cards for various table games, ensuring fair play and adherence to rules.
- Monitored player actions to uphold game integrity and ensure accurate payouts.
- Processed cash transactions to guarantee secure exchanges of chips and cash.
- Interacted with guests to deliver friendly service and improve overall gaming experience.
Table Games Dealer
Fremont Hotel & Casino
Las Vegas
05.2014 - 11.2016
- Dealt cards for various table games, promoting fair play and compliance with gaming regulations.
- Monitored player actions to uphold game integrity and facilitate timely payouts.
- Engaged with guests, providing friendly service and enhancing overall gaming experience.
- Handled cash transactions with precision, securing accurate exchanges of chips and cash.
Table Games Dealer
Primm Valley Resorts
Las Vegas
09.2013 - 05.2014
- Dealt cards for various table games, ensuring fair play and adherence to rules.
- Monitored player actions to uphold game integrity and ensure accurate payouts.
- Engaged with guests to deliver friendly service and enrich overall gaming experience.
- Handled cash transactions securely, facilitating accurate exchange of chips and cash.
Security Officer
Bellagio Hotel and Casino
Las Vegas
09.2005 - 08.2013
- Monitored premises to detect suspicious activity and identified potential security breaches.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted regular patrols to enhance safety of guests and staff.
- Enforced hotel policies to promote a safe environment for all visitors.
- Assisted guests with safety concerns and provided directions when needed.
- Collaborated with local law enforcement during incidents and investigations.
- Inspected premises for safety hazards and implemented corrective measures.
- Welcomed staff and guests upon arrival at facility entrance.
Education
Associate of Arts - Liberal Arts
Santa Monica College
Santa Monica, CA08-2019
Associate of Science - Administration of Justice
Los Angeles City College
Los Angeles, CA06-2002
Skills
- Sales strategy
- Sales forecasting
- Sales metrics analysis
- Customer relationship management
- Sales coaching
- Team leadership
- Goal setting
- Problem solving
- Effective communication
- Conflict resolution
- Resolution-oriented
- Exceptional multi-tasker
Languages
Spanish
Professional
Timeline
Sales Manager
Aarons Furniture Store
04.2024 - Current
Table Games Dealer
Sahara Hotel And Casino
08.2019 - 03.2020
Dual Rate Table Games Dealer
Hooters Casino Hotel Las Vegas
09.2018 - 07.2019
Table Games Dealer
Station Hotel Casino
12.2016 - 09.2018
Table Games Dealer
Fremont Hotel & Casino
05.2014 - 11.2016
Table Games Dealer
Primm Valley Resorts
09.2013 - 05.2014
Security Officer
Bellagio Hotel and Casino
09.2005 - 08.2013
Associate of Arts - Liberal Arts
Santa Monica College
Associate of Science - Administration of Justice
Los Angeles City College