Rigoberto Gonzalez Juarez
Coon Rapids,MN
Summary
Proven leader and skilled problem-solver, I enhanced customer satisfaction and streamlined operations at WaterWerks Car Wash. Expert in staff training and development, I fostered a team capable of exceeding performance goals. My adeptness in conflict resolution and money handling significantly reduced discrepancies, driving business success.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
29
29
years of professional experience
Work History
Assistant Manager
WaterWerks Car Wash
03.1999 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Car Wash Employee
Wave Car Wash
01.1996 - 11.1998
- Improved customer satisfaction by providing efficient and thorough car wash services.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
- Provided support for various duties including vacuuming interiors, cleaning windows, and applying tire shine when needed to meet demand or cover shifts for absent team members.
- Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Followed safety guidelines for cleaning vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
Education
No Degree -
Josefa Ortiz De Dominguez
Guanajuato, MexicoSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Employee scheduling
- Recruiting and interviewing
- Conflict resolution
- Workload management
- Staff management
- Staff supervision
- Staff training and development
- Team motivation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
WaterWerks Car Wash
03.1999 - 01.2025
Car Wash Employee
Wave Car Wash
01.1996 - 11.1998
No Degree -
Josefa Ortiz De Dominguez
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