Rigoberto Jacob Garza
San Benito,TX
Summary
A proven leader of US and international sales organizations offers expertise in developing successful growth strategies and training both individual representative and team leaders in product benefits and customer service techniques. Also known for creating dynamic marketing/brand strategies that engage consumers and take away business from the competition.
'Dynamic Sales Executive with 5 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Freedom Project — Sales Executive
Energy
Newark, DE
01.2019 - Current
- Opened several accounts with new & existing clients, addressed client complaints or issues while maintaining problem ownership and accountability
- Designed, evaluated and implemented several processes that saved thousands of hours toward the company
- Maintained positive business relationships with existing clients, implemented direct marketing in order successfully become an efficient closer in sales transactions
- Auspiciously trained new employees to profitably produce high rates of sales within a weekly quota, interacted and closed with clients on the phone
- Educated clients on green energy as well as gas & electric utilities, advised several clients on their ability to save money on their utilities through company programs
- Traveled & worked throughout multiple cities and states
- Continuously became one of the top sales agents in the country for the company among several departments.
Customer Service Representative
TaskUs
San Benito, TX
10.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Associate Work From Home
ACT
San Benito, TX
08.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Responded to customer requests for products, services and company information.
Telemarketing Chat Sales Representative- T-Mobile.
Qauflon
Harlingen, TX
01.2021 - 08.2021
- Completed daily cold chats and outreach to build sales pipeline.
- Explained product prices, as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Answered calls, took messages and transferred calls to correct individuals.
- Attained $[Amount] in sales targets on monthly basis.
Independent Contractor
Q&R Enterprise
Fayetteville, AR
02.2019 - 08.2019
- Implemented direct marketing in order successfully become an efficient closer in sales transactions, provided creative & professional demonstrations of company products to new clients, Opened several accounts with new & existing clients, addressed client complaints or issues while maintaining problem ownership and accountability
- Maintained positive business relationships with existing clients, Auspiciously trained new employees to profitably produce high rates of sales within a weekly quota, efficiently closed sales transactions & conducted credit checks for financing of products on the phone
- Became one of the top sales agent's in the region for the company bringing in substantial profit & value to the company.
Mechanical Engineer
Sussek Machine Corporation
Waterloo, WI
07.2018 - 12.2018
- Responsible for maintenance & operations of machinery used in the production of metal,
- Experienced in product designs using 3D software which allows the suggestion of proposals according to customer needs, Gainfully manufactured pieces based on original designs, used precise communication skills in order to have a high functioning job site among other employees, favorably integrated math & problem solving skills to efficiently complete technical tasks while sustaining high goals of production in a timely fashion.
Subcontractor
Timberline Construction Group llc
San Antonio, TX
01.2018 - 06.2018
- Completed top quality construction work for residential housing, proficient with hand power tools, on many carpentry levels, applied trade-related math skills to ensure a safe and well functioning job site, experimented & successfully used new technology, utilized strong communication skills among fellow employees, integrated physical strength & endurance on any job site.
Subcontractor
Aerotek
San Antonio, TX
07.2016 - 12.2017
- Responsible for building solar panels, executing a plan of action to complete tasks efficiently in a time sensitive fashion, operated heavy machinery & forklift, achieving high quality production while working independently without supervision.
Cook
Churches — Cash Register
Harlingen, TX
11.2016 - 06.2017
- Operated cash registers, rang up customers, operated grills & dryers, as well as other cooking equipment
- Responsible for restocking service areas on a continuous basis
- Successfully upsold products to customers, immediately attended to any customer service problem or complaint and assisting each customer with effective solutions.
Subway — Sandwich Artist
Rio Hondo, TX
02.2016 - 09.2016
- Exhibited a cheerful & helpful manner while greeting guests or preparing their orders, explained menu items to guests accurately
- Utilized a point of system/cash register to record the order & compute the amount of the bill, collect payments from guests, perform cash-in procedure accounting for all forms of money, completed inventory & restocked items to ensure a sufficient supply throughout the shift
- Responsible for cleaning & maintaining all areas of the restaurant to promote a clean image
- Demonstrated proper food handling, safety, and sanitation standards during food preparation, service or clean up.
Education
High School Diploma -
Rio Hondo High School
Rio Hondo, TXAssociate of Arts -
South Texas College
Mcallen, TXSkills
- Business development and planning
- Business networking
- Sales funnel development
- Quality assurance understanding
- Goals and performance
- Data analysis
- Product and service sales
- Cold Calling
- Public speaking
- Employee guidance
- Sales expertise
- Product promotions
- Sales strategy
- Lead Generation
- Territory Management
- Sales forecasting
Timeline
Customer Service Representative
TaskUs
10.2021 - 04.2022
Customer Service Associate Work From Home
ACT
08.2021 - 10.2021
Telemarketing Chat Sales Representative- T-Mobile.
Qauflon
01.2021 - 08.2021
Independent Contractor
Q&R Enterprise
02.2019 - 08.2019
Freedom Project — Sales Executive
Energy
01.2019 - Current
Mechanical Engineer
Sussek Machine Corporation
07.2018 - 12.2018
Subcontractor
Timberline Construction Group llc
01.2018 - 06.2018
Cook
Churches — Cash Register
11.2016 - 06.2017
Subcontractor
Aerotek
07.2016 - 12.2017
Subway — Sandwich Artist
02.2016 - 09.2016
High School Diploma -
Rio Hondo High School
Associate of Arts -
South Texas College
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