Rigoberto Magana
Oxnard,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
CNC Machine Operator
Haas Automation
01.2014 - Current
- While working at Haas used air Tools, hand tools, and several measuring tools to make sure parts were within blueprint tolerances-dimensions
- Ran certain parts at different torques according to program requirements
- Parts were ran using vices, fixtures, pins, clamps, chucks, and rotaries
- Some parts that were ran had multiple operations.
- Due to aggressive machining and machining of hard material replaced tools such as drills, endmills, reamers, taps, shell mills, and other tools
- To ensure quality visually inspected finish and checked parts using indicator height gage, V clock, 3 points checked flatness and parallelism. Used thread gages, pins, micrometer, calipers, and bore gages to measure tolerances
- To get tool offset would use Haas tool settor, would also get offset and top of the part or fixture depending on how the part was programmed
- Properly loaded and unloaded materials in and out of machines
- Moved finished work to correct staging area for next operation
Customer Care Representative
Wellpoint
11.2010 - 05.2012
- Verified Insurance accounts with members and providers following HIPAA guidelines
- Provided insurance benefits information, eligibility and made provider changes for Medi-Cal, Healthy Families, and Aim insurance programs as well as M.R.M.I.P
- Also called pharmacies to give correct billing info so that pharmacies could process medication transactions so that members could get medication and they would be on way to better health improvement
- Provided claim information to providers and members and clarified why claims were being paid and not being paid
- Every single call was recorded and never received negative feedback from management
- I followed up with providers and members with issues that I had to research with other team members
- Provided authorization information to providers and members
- Not to mention quality Customer Service was provided to every member or provider that came on to my line.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Assembly Line Worker
Haas Automation
04.2008 - 01.2009
- Followed assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Set certain parts at different torque which would be used in the assembly line.
Production Worker
Cardinal Restaurant Supply
01.2005 - 07.2007
- Invoiced work orders, which were selected by pickers
- Prepared orders for pickers
- Was shifted to order picking since there was a shortage of selectors, did it for the better of the company.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
Customer service
Central Purchasing Inc
05.2002 - 04.2004
- Was Promoted to this Dept for exceeding the requirements for the Order Desk
- Tracked UPS packages, issued return labels, and answered customer inquiries regarding orders and product info.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Order Desk
Central Purchasing Inc
11.2001 - 05.2002
- Taking Orders, Data-Entry, and 10-Key
- Sales of Magazines and Warranties where I earned commission, great in sales.
Education
CNC Machining Technology -
CET
Diploma -
Channel Islands High School
Skills
- INVOICING
- ORDER SELECTING
- UPS TRACKING
- CUSTOMER SERVICE
- SALES
Languages
Spanish
English
Timeline
CNC Machine Operator
Haas Automation
01.2014 - Current
Customer Care Representative
Wellpoint
11.2010 - 05.2012
Assembly Line Worker
Haas Automation
04.2008 - 01.2009
Production Worker
Cardinal Restaurant Supply
01.2005 - 07.2007
Customer service
Central Purchasing Inc
05.2002 - 04.2004
Order Desk
Central Purchasing Inc
11.2001 - 05.2002
CNC Machining Technology -
CET
Diploma -
Channel Islands High School
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