Rigoberto Murillo
Anthony,NM
Summary
Dynamic professional with a proven track record at Castro Inc, excelling in team leadership and operational efficiency. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in inventory management and mentoring staff, fostering a collaborative environment that drives productivity and success.
Overview
5
5
years of professional experience
Work History
Sawer Assistant
Tewa
10.2025 - Current
- Supported team in daily operations, ensuring smooth workflow and timely task completion.
- Tracked deliverables across various initiatives.
- Managed communications between departments, facilitating information flow and collaboration among team members.
- Developed and maintained documentation processes to ensure accuracy and consistency across projects.
Assistant Manager
Castro Inc
2023 - 10.2025
- Learned company policies and procedures to provide accurate information to staff and customers.
- Receive visit forms from Corporate, Ecosure, and Health Department
- Engaged in conflict resolution efforts, fostering a positive work environment among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Department Manager
Castro Inc
04.2022 - 12.2023
- Led team to achieve operational goals, enhancing productivity and morale.
- Streamlined departmental processes, reducing inefficiencies and improving workflow.
- Mentored staff on best practices, fostering skill development and teamwork.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Education
High School Diploma -
Gadsden High School
Anthony, NM05.2022
Skills
Fast learner
Accomplishments
McDonald’s Manager of the Year 2023
Timeline
Sawer Assistant
Tewa
10.2025 - Current
Department Manager
Castro Inc
04.2022 - 12.2023
Assistant Manager
Castro Inc
2023 - 10.2025
High School Diploma -
Gadsden High School