Rigoberto Ramos
Sterling,VA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. High-performing Warehouse Manager with over 5 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
6
6
years of professional experience
Work History
IT Technician
LKQ Corporation Inc.
Sterling, VA
08.2022 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Assessed customer needs and provided advice on appropriate products or services.
- Provided technical support for client inquiries via telephone and email.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Upgraded computers with new hardware components like processors, RAMs.
- Created backup images of customers' data files onto external storage devices.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Set up virtual machines for testing purposes using Hyper-V Manager or VMware Workstation Pro.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Detected and corrected error messages within software and hardware reporting systems.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Warehouse Manager
LKQ Corporation Inc.
Sterling, VA
12.2017 - Current
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Resolved customer complaints related to product quality or delivery issues.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Implemented new technologies such as RFID scanning systems to improve efficiency.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Communicated regularly with other departments regarding supply chain activities.
- Drafted policies related to storage space utilization and distribution operations.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Operated forklifts to fill or empty overhead spaces.
- Generated warehouse shipping documents, packing lists and invoices.
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Trained staff on material handling processes to reduce shipping times.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Fleet Manager
LKQ Corporation Inc.
Sterling, VA
12.2017 - Current
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Developed and implemented policies and procedures for fleet operations.
- Monitored budget expenses to ensure compliance with company guidelines.
- Conducted regular vehicle inspections to identify potential problems or issues.
- Coordinated with vendors for parts ordering, repairs and services.
- Assessed fuel usage and developed strategies to reduce costs and improve efficiency.
- Reviewed driver logs for accuracy and compliance with regulations.
- Created reports on vehicle utilization, mileage tracking and other metrics as needed.
- Researched new technologies such as GPS tracking systems to determine cost-effectiveness in improving fleet operations.
- Performed accident investigations to determine cause and liability.
- Analyzed data from various sources such as repair bills, fuel consumption records., to identify areas of improvement.
- Prepared weekly report summarizing key performance indicators for senior management review.
- Managed inventory levels of spare parts used in maintenance activities.
- Communicated with upper management and drivers to build lasting relationships.
- Minimized expense spending by procuring equipment inventory with optimal cost savings.
- Recommended efficiency improvements through thorough analysis to reduce costs.
Education
Associate of Arts - Photography
IAP Career College
Aline, OK04.2023
Accounting - Economy
Andres Lujan Vasquez
Cuba06.2007
Associate of Science - Programer And Designer
Hermanos LaSalle
La Habana, Cuba06-2004
High School Diploma -
12 De Septiembre
Cuba06.2003
Skills
- Performance Improvement
- Operations Monitoring
- Rules Enforcement
- Guest Service
- Operations Management
- Customer Service Management
- Equipment Troubleshooting
- Operations Support
- Team Leadership
- Creative Problem-Solving
- Cash Handling
- Technical Support
- Verbal and Written Communication
- Team Supervision
- Able to Lift 100 Pounds
- Vehicle Operation
- Maintenance and Repair
- Supply Coordination
- Power and Hand Tools
- Equipment Maintenance
- Cleaning
- Repairs Knowledge
- Equipment Operation
- Diagnostics Systems
- Fluid Level Testing
- Fleet Management
- Battery Testing
- Preventive Maintenance
- Component Repairs
- Problem Diagnosis
- Maintenance and Repairs
Languages
English
Professional
Spanish
Professional
Timeline
IT Technician
LKQ Corporation Inc.
08.2022 - Current
Warehouse Manager
LKQ Corporation Inc.
12.2017 - Current
Fleet Manager
LKQ Corporation Inc.
12.2017 - Current
Associate of Arts - Photography
IAP Career College
Accounting - Economy
Andres Lujan Vasquez
Associate of Science - Programer And Designer
Hermanos LaSalle
High School Diploma -
12 De Septiembre