Rigoberto Rodriguez
Truancy Case Manager
El Paso,TEXAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Truancy Officer
SISD
08.2021 - Current
- Maintained detailed case files on all assigned truant students, ensuring proper documentation of interventions tried and outcomes achieved.
- Conducted thorough investigations of truancy cases, identifying root causes and developing tailored interventions.
- Developed comprehensive re-engagement plans for chronically absent students, resulting in improved attendance rates over time.
- Served as a liaison between schools, parents, and law enforcement agencies to address truancy issues collaboratively.
Store Manager
Firestone Auto Care
05.2018 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Detention Officer
Juvenile Probation Department
06.2004 - 12.2018
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Restrained juvenile inmates when disturbances required physical intervention.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to emergency situations and de-escalated hostile confrontations.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Paraprofessional Educator
SISD
01.1998 - 06.2004
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
- Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
- Prepared instructional materials for classroom use, ensuring timely delivery of relevant resources for each lesson.
- Collaborated with fellow educators to develop interdisciplinary units, enriching students'' understanding of various subjects.
Education
Associate of Science - Kinesiology
New Mexico Junior College
Hobbs, NM07.1993
High School Diploma -
Del Valle High School
El Paso, TX 08.1991
Skills
- Patience and Tolerance
- Professionalism and Ethics
- De-Escalation Techniques
- Strong Organization
- Attendance records oversight
Languages
Spanish
Native or Bilingual
Timeline
Truancy Officer
SISD
08.2021 - Current
Store Manager
Firestone Auto Care
05.2018 - 10.2020
Detention Officer
Juvenile Probation Department
06.2004 - 12.2018
Paraprofessional Educator
SISD
01.1998 - 06.2004
Associate of Science - Kinesiology
New Mexico Junior College
High School Diploma -
Del Valle High School