Rigoberto Rodriguez
Truancy Case Manager
El Paso,TEXAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Truancy Officer
SISD
12440Rojas Dr. El Paso, Tx 79928
08.2021 - Current
- Maintained detailed case files on all assigned truant students, ensuring proper documentation of interventions tried and outcomes achieved.
- Conducted thorough investigations of truancy cases, identifying root causes and developing tailored interventions.
- Developed comprehensive re-engagement plans for chronically absent students, resulting in improved attendance rates over time.
- Served as a liaison between schools, parents, and law enforcement agencies to address truancy issues collaboratively.
Store Manager
Firestone Auto Care
4224 N Mesa St, El Paso, Tx 79902
05.2018 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Detention Officer
Juvenile Probation Department
6400 Delta Dr El Paso, Tx 79905
06.2004 - 12.2018
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Restrained juvenile inmates when disturbances required physical intervention.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to emergency situations and de-escalated hostile confrontations.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Paraprofessional Educator
SISD
12440 Rojas Dr. El Paso, Tx 79928
01.1998 - 06.2004
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
- Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
- Prepared instructional materials for classroom use, ensuring timely delivery of relevant resources for each lesson.
- Collaborated with fellow educators to develop interdisciplinary units, enriching students'' understanding of various subjects.
Education
Associate of Science - Kinesiology
New Mexico Junior College
Hobbs, NM07.1993
High School Diploma -
Del Valle High School
El Paso, TX 08.1991
Skills
- Patience and Tolerance
- Professionalism and Ethics
- De-Escalation Techniques
- Strong Organization
- Attendance records oversight
Languages
Spanish
Native or Bilingual
Timeline
Truancy Officer
SISD
08.2021 - Current
Store Manager
Firestone Auto Care
05.2018 - 10.2020
Detention Officer
Juvenile Probation Department
06.2004 - 12.2018
Paraprofessional Educator
SISD
01.1998 - 06.2004
Associate of Science - Kinesiology
New Mexico Junior College
High School Diploma -
Del Valle High School