Summary
Overview
Work History
Education
Skills
Timeline
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Rigoberto Sanchez

San Pablo,CA

Summary

Experienced banking professional with a proven track record at JPMorgan Chase in delivering exceptional customer service and building strong client relationships. Bilingual in Spanish and English, adept at educating clients on diverse financial products. Notable for critical thinking skills and a focus on achieving high levels of customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Associate Banker

JPMorgan Chase
Martinez, California
07.2024 - Current
  • Ensured compliance with banking regulations and procedures in daily operations.
  • Educated customers about the features and benefits of different types of banking products offered by Chase.
  • Established strong relationships with customers to increase customer loyalty.
  • Assisted customers with account opening and maintenance.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Advised customers on bank products, services and financial planning options.

In-Store Shopper

Safeway
El Cerrito, CA
12.2023 - 07.2024
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Followed proper procedures when accepting returns or exchanging items for customers.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Tracked customer feedback through surveys or other methods in order to improve services offered.
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Responded promptly to customer inquiries via phone calls or emails.

Sales Associate

AutoZone
Richmond, CA
06.2023 - 03.2024
  • Demonstrated product features and benefits for customers' needs.
  • Processed transactions using a point-of-sale system.
  • Upsold additional items based on customer interests and needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Crew Trainer

McDonald's
Richmond, CA
08.2021 - 06.2023
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.

Education

Bachelor of Science - Business Administration

San Francisco State University
San Francisco, CA
06-2027

Skills

  • Fluent in Spanish & English
  • Customer Service
  • Critical Thinking
  • Client Needs Assessment
  • Product Sales
  • Goal-Oriented
  • Relationship Building
  • Reliable and Punctual
  • Interpersonal Communication
  • Client Education

Timeline

Associate Banker

JPMorgan Chase
07.2024 - Current

In-Store Shopper

Safeway
12.2023 - 07.2024

Sales Associate

AutoZone
06.2023 - 03.2024

Crew Trainer

McDonald's
08.2021 - 06.2023

Bachelor of Science - Business Administration

San Francisco State University

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