RIGOBERTO VALADEZ
La Puente,CA
Summary
Customer-focused leader with 6+ years of experience in upholding ethical sales practices, ensuring compliance with regulations, and fostering a culture of transparency within sales teams. Proven success in de-escalating issues, coaching teams, and coordinating across departments to drive customer satisfaction and retention. Recognized top sales performer with strong skills in conflict resolution, workflow management, and CRM tools like Salesforce. Seeking to leverage expertise in a customer service escalation management role.
Overview
7
7
years of professional experience
Work History
Sales Consultant
AT&T
La Habra
11.2021 - Current
- Consistently ranked among the top 3 sales performers in the local market for 2024.
- Recognized in the top 5% of sales consultants across the Southwest state region.
- Resolved an average of 10+ escalated customer cases per week, maintaining a 90% CSAT rating.
- Mentor and assist team members in managing difficult customer interactions and developing problem-solving skills.
- Coordinated with departments including COE, Fraud, and Technical Support to resolve multifaceted issues.
- Assist customers with tailored solutions, upselling wireless, internet, and service packages.
- Utilize Salesforce to document interactions, track issue resolution, and analyze service trends.
- Manage customer workflow and prioritization during peak hours to maintain service levels.
Retail Sales Associate & Shift Leader
Detail Garage
El Monte, CA
11.2018 - 11.2021
- Managed daily operations, including scheduling, staff supervision, and inventory control.
- Resolved customer complaints and escalated issues promptly to maintain satisfaction.
- Handled online orders and ensured accurate sales and shipment processing.
- Trained new employees and enforced CDC safety guidelines during the COVID-19 pandemic.
- Improved customer review ratings by ensuring consistent service and resolution.
Education
Bachelor of Arts - Finance
California State University
FullertonSkills
- Customer De-escalation Strategies
- Compliance Expertise
- Conflict & Complaint Resolution
- Cross-functional Communication
- Policy and procedure adherence
- Product knowledge & promotions
- Phone Etiquette
- Problem solving
- Salesforce, Excel & Google Sheets
- Strong Ethical Decision-Making
Timeline
Sales Consultant
AT&T
11.2021 - Current
Retail Sales Associate & Shift Leader
Detail Garage
11.2018 - 11.2021
Bachelor of Arts - Finance
California State University