Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RIGOBERTO J NUNEZ ARROYO

Boston,MA

Summary

High-energy server and bartender skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender (Boston Harbor Distillery)

SSP America | Boston Logan Intl Airport
04.2024 - Current
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Poured wine, beer and cocktails for patrons.

General Manager of Food Service

Il Casale Lexington
05.2022 - 08.2024
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained new employees to perform duties.
  • Explained goals and expectations required of trainees.

Bartender

Il Casale Lexington
07.2021 - 04.2022
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Poured wine, beer and cocktails for patrons.

Server

Il Casale Lexington
05.2019 - 07.2021
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Education

High School Diploma -

Humanistico Costarricense High School
12.2013

Skills

  • Hospitality and Guest Service
  • Problem Solving
  • Quality Assurance
  • Multitasking and Prioritization
  • Excellent Judgment
  • Bilingual in Spanish and English
  • High-Volume Dining
  • Cool Under Pressure
  • Warm and Friendly
  • Teamwork and Professionalism
  • Team player attitude
  • Highly reliable

Certification

TIPS Certification

Timeline

Bartender (Boston Harbor Distillery)

SSP America | Boston Logan Intl Airport
04.2024 - Current

General Manager of Food Service

Il Casale Lexington
05.2022 - 08.2024

Bartender

Il Casale Lexington
07.2021 - 04.2022

Server

Il Casale Lexington
05.2019 - 07.2021

High School Diploma -

Humanistico Costarricense High School

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