Riham Altag Mohamed Alop
5800 Quantrell Ave Apt 1416 Alexandria,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile professional with extensive experience in pharmacy assistance, inventory management, and customer service. Demonstrates adaptability and flexibility in various roles, with a strong background in accounting and administration. Committed to delivering high-quality performance and ready to engage in diverse opportunities beyond pharmacy and accounting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service and Operations Supervisor
Mahmoud Commercial Complex
08.2022 - 06.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Assisted customers with their needs and addressed their inquiries.
- Oversaw all operational aspects of the center to ensure smooth daily operations.
Accountant Clerk
Al-Wifaq Hospital
08.2020 - 07.2022
- Enhanced financial reporting accuracy, preparing monthly financial statements and supporting documentation for management review.
- Ensured timely payments to vendors with diligent invoice processing and proactive communication.
- Maintained strong relationships with clients, providing exceptional customer service and addressing inquiries regarding billing or account balances.
- Managed payroll processing tasks, ensuring accurate payment distribution while adhering to relevant regulations and deadlines.
Inventory Manager
Ishraqa Commercial Complex
01.2019 - 06.2020
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Monitored inventory levels, tracked incoming goods, and notified management of shortages for reordering.
- Coordinated product placement on shelves and assisted customers to facilitate their shopping experience.
Pharmacy Assistant
El-Daba Hospital
02.2014 - 11.2018
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted the pharmacist with medication management and dispensing.
- Provided support to patients and addressed their medication-related inquiries.
Education
Bachelor of Science - Accounting
Sudan Open University
El-Daba05.2014
Associate of Science - Accounting And Finance
Dongola University
Dongola, Sudan11.2013
Skills
- Operations Management
- Performance monitoring
- Staff Supervision
- Customer Relations
- Inventory Coordination
- Management
- Financial Administration
- Microsoft Office
Certification
- Pharmacology Training - August 24, 2017 to February 24, 2018
Additional Information
Career objective: To expand professional horizons and engage in new roles that leverage acquired skills and experience across diverse contexts.
Languages
Arabic
Native or Bilingual
English
Limited Working
Timeline
Customer Service and Operations Supervisor
Mahmoud Commercial Complex
08.2022 - 06.2024
Accountant Clerk
Al-Wifaq Hospital
08.2020 - 07.2022
Inventory Manager
Ishraqa Commercial Complex
01.2019 - 06.2020
Pharmacy Assistant
El-Daba Hospital
02.2014 - 11.2018
Bachelor of Science - Accounting
Sudan Open University
Associate of Science - Accounting And Finance
Dongola University
- Pharmacology Training - August 24, 2017 to February 24, 2018
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