Rihana Williams
Woodbridge,VA
Summary
I am proactive hardworker, always looking to challenging opportunities to help the team be successful.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Coordinator
FedEx Ground
Chantilly, VA
09.2021 - 10.2023
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Reduced costs with meticulous budget management and resource allocation.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Provided direction and guidance to internal teams in order to achieve targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Analyzed department metrics and performance and reported findings to management.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operational Administrator
Fed Ex Ground
Chantilly, VA
09.2018 - 09.2021
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Generated reports to suggest corrective actions and process improvements.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
Licensed Insur
New York Life
Norfolk, VA
08.2016 - 01.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Bartender/Server Technician
Ruby Tuesdays Restaurant
Virginia Beach, VA
08.2012 - 08.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colle
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Delivered exceptional customer service, addressing client concerns with patience and professionalism.
Education
Bachelor of Science - Exercise Science
Old Dominion University
Norfolk, VA05.2013
Skills
- Conflict Mediation
- Personnel Resource Allocation
- Project Scheduling
- Payroll Administration
- Inventory Oversight
- Problem Solving
- Team Leadership
- Decision Making
- Attention to Detail
- Conflict Resolution
- Organizational Skills
- Customer Service
- Quality Assurance
- Multitasking
- Operations Management
- Customer Relations
- Compliance Management
- Warehouse Operations
- Customer Relationship Management
- Scheduling Coordination
Certification
Hazardous Materials
Affiliations
- soccer
- softball
- working out
Timeline
Operations Coordinator
FedEx Ground
09.2021 - 10.2023
Operational Administrator
Fed Ex Ground
09.2018 - 09.2021
Licensed Insur
New York Life
08.2016 - 01.2018
Bartender/Server Technician
Ruby Tuesdays Restaurant
08.2012 - 08.2017
Bachelor of Science - Exercise Science
Old Dominion University