Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Rihana Williams

Woodbridge,VA

Summary

I am proactive hardworker, always looking to challenging opportunities to help the team be successful.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Coordinator

FedEx Ground
09.2021 - 10.2023
  • Streamlined operations by implementing efficient processes and procedures.
  • Boosted productivity by establishing effective communication channels between departments.
  • Reduced costs with meticulous budget management and resource allocation.
  • Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Reviewed operations reports to understand numbers and trends.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Analyzed department metrics and performance and reported findings to management.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Operational Administrator

Fed Ex Ground
09.2018 - 09.2021
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Generated reports to suggest corrective actions and process improvements.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.

Licensed Insur

New York Life
08.2016 - 01.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Bartender/Server Technician

Ruby Tuesdays Restaurant
08.2012 - 08.2017
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colle
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Delivered exceptional customer service, addressing client concerns with patience and professionalism.

Education

Bachelor of Science - Exercise Science

Old Dominion University
Norfolk, VA
05.2013

Skills

  • Conflict Mediation
  • Personnel Resource Allocation
  • Project Scheduling
  • Payroll Administration
  • Inventory Oversight
  • Problem Solving
  • Team Leadership
  • Decision Making
  • Attention to Detail
  • Conflict Resolution
  • Organizational Skills
  • Customer Service
  • Quality Assurance
  • Multitasking
  • Operations Management
  • Customer Relations
  • Compliance Management
  • Warehouse Operations
  • Customer Relationship Management
  • Scheduling Coordination

Certification

Hazardous Materials


Affiliations

  • soccer
  • softball
  • working out

Timeline

Operations Coordinator

FedEx Ground
09.2021 - 10.2023

Operational Administrator

Fed Ex Ground
09.2018 - 09.2021

Licensed Insur

New York Life
08.2016 - 01.2018

Bartender/Server Technician

Ruby Tuesdays Restaurant
08.2012 - 08.2017

Bachelor of Science - Exercise Science

Old Dominion University

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Rihana Williams