Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rihana Williams

Waynesville,MO

Summary

Dynamic and results-oriented professional with a proven track record at J1 Transportation LLC and Koba Stone Fusion LLC, excelling in high-pressure environments through exceptional customer service and strong multitasking abilities. Demonstrated expertise in sales techniques, boosting revenue significantly, and fostering team collaboration. Known for maintaining cleanliness and organization, enhancing customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Waitress

Koba Stone Fusion LLC
02.2024 - 11.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Proved successful working within tight deadlines and a fast-paced environment.

Laborer & Secretary

J1 Transportation LLC
12.2019 - 01.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained electronic filing systems and categorized documents.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Education

High School Diploma -

Waynesville High School
Waynesville, MO
05-2026

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Communication
  • Cleanliness
  • Accurate money handling
  • Sales techniques
  • Heavy lifting
  • Willingness to learn
  • Truck loading and unloading
  • Organization

Languages

Spanish
Professional Working

Timeline

Waitress

Koba Stone Fusion LLC
02.2024 - 11.2024

Laborer & Secretary

J1 Transportation LLC
12.2019 - 01.2024

High School Diploma -

Waynesville High School

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Rihana Williams