Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Rihanna Castillo

Royal Palm Beach,FL

Summary

Dynamic and adaptable professional with cash handling expertise and a strong customer service background from Souvlaki Fast. Proven ability to train and mentor team members, enhancing service quality and efficiency. Recognized for maintaining high standards of accuracy and fostering positive customer experiences through effective communication and empathy.

With extensive experience in fast-paced retail environment, developed strong skills in training, customer service, and team leadership. Possesses expertise in cash handling, transaction accuracy, and conflict resolution. Seeking to transition into new field, bringing proven track record of improving team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Cashier Trainer

Souvlaki Fast
04.2024 - Current
  • Trained new cashiers on point-of-sale systems and customer service protocols.
  • Ensured compliance with cash handling procedures and accuracy in transactions.
  • Assisted in developing training materials to enhance team performance and efficiency.
  • Monitored cashier operations, providing feedback to improve service quality.
  • Managed cash register operations, ensuring balanced cash drawers at shift end.
  • Maintained cleanliness and organization of checkout areas to promote a welcoming environment.
  • Collaborated with team members to improve workflows during peak hours.
  • Handled customer complaints professionally, contributing to improved satisfaction rates.
  • Monitored inventory levels at checkout, facilitating timely restocking of merchandise.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.

Pet Sitter

Rover.com
05.2023 - 04.2024
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Offered grooming services to pets, including bathing and brushing, to maintain their hygiene and appearance.
  • Enhanced pets' emotional wellbeing by providing companionship and affection, reducing anxiety during their owners' absence.
  • Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
  • Streamlined communication with pet owners through mobile app, making it easier to share updates and receive instructions.
  • Administered medication to pets as prescribed, ensuring their health and wellbeing.
  • Maintained cleanliness and safety of pets' living environments, preventing accidents and promoting healthy atmosphere.

Grocery Bagger

Fancy Fruit & Produce
08.2022 - 01.2023
  • Efficiently packed groceries to ensure customer satisfaction and timely checkout experiences.
  • Assisted customers in locating products, enhancing overall shopping experience and store navigation.
  • Maintained cleanliness and organization of bagging area to uphold store standards.
  • Collaborated with team members to streamline workflow during peak hours, improving service speed.
  • Implemented best practices for handling fragile items, reducing damage and increasing customer trust.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Followed safety protocols to prevent accidents and injuries.
  • Supported store management in restocking shelves during slow periods, ensuring product availability for customers.
  • Enhanced safety within the workplace by promptly reporting any hazards or accidents observed during shifts.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Upheld high standards of hygiene and sanitation by regularly washing hands and wearing necessary protective equipment while on duty.
  • Improved customer satisfaction by providing efficient and friendly bagging services.

Education

High School Diploma -

Royal Palm Beach Community High School
Royal Palm Beach, Florida

Skills

  • Adaptability and flexibility
  • Willingness to learn
  • Flexible schedule
  • Workload prioritization
  • Patience and empathy
  • Stress tolerance
  • Cash handling expertise
  • Positive attitude
  • Customer service
  • Multitasking and organization
  • Attention to detail
  • Consistently punctual

Languages

Spanish
Native or Bilingual

Interests

  • Music
  • Volunteering
  • Learning new cooking techniques and expanding my culinary skills
  • Volunteering at local animal shelters and rescue organizations
  • Road Trips
  • Avid Reader
  • Pilates
  • Gym Workouts
  • Blogging/Vlogging
  • Coding and Programming
  • Swimming
  • Watching Movies and TV Shows

Timeline

Cashier Trainer

Souvlaki Fast
04.2024 - Current

Pet Sitter

Rover.com
05.2023 - 04.2024

Grocery Bagger

Fancy Fruit & Produce
08.2022 - 01.2023

High School Diploma -

Royal Palm Beach Community High School

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