Rihanna Francis
Miami,FL
Summary
Punctual and honest at Wingstop with solid background in face paced environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily cleaning and restocking the store, while pursuing opportunities to help team improve service and reduce waste. Greets every customer with a smile and positive energy ready to be of assistance. Ive been proven to be diligent and responsible with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Wingstop
03.2024 - Current
- Welcomed customers entering store and responded promptly to customer needs.
- Served customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Pizza Hut
03.2023 - 11.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Took orders over the phone and assented in re assuring customers that their payment method would be save and secure.
- Made and Packaged Pizzas.
Intern
Fit2lead
06.2022 - 08.2022
- Answered Office phones and assisted my employers with anything they needed.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
No Degree - Icode
ITech @ Thomas A. Edison Magent High
Miami, FL05.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Team Player
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- CompTIA Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Cashier
Wingstop
03.2024 - Current
Cashier
Pizza Hut
03.2023 - 11.2023
Intern
Fit2lead
06.2022 - 08.2022
No Degree - Icode
ITech @ Thomas A. Edison Magent High
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