Rihanna Olivero
Ridgewood,NY
Summary
Customer-focused professional with experience in customer service, administrative support, organization, and retail operations. Skilled in communicating with customers, managing paperwork and records, maintaining organized systems, and supporting daily store operations. Strong attention to detail with a dependable work ethic, excellent organizational skills, and the ability to work effectively both independently and as part of a team.
Overview
1
1
Language
1
1
year of professional experience
Work History
Intern
Cohens Fashion Optical
Manhattan, New York
06.2026 - 08.2026
- Guided customers in selecting eyewear and accessories to elevate personal style.
- Guided customers through eyewear and accessory selection to improve the shopping experience.
- Improved customer shopping experience through attentive eyewear and accessory guidance.
- Supported sales team during busy periods by answering customer questions.
- Backed the sales team during peak hours by handling customer inquiries and service needs.
- Helped sales team stay responsive during peak hours by addressing customer questions promptly.
- Coordinated inventory organization and restocking to ensure appealing product displays.
- Strengthened product presentation through organized inventory and timely shelf restocking.
- Maintained clean, orderly store conditions to support safe, welcoming environment.
Assistant
M And J Tax Service
New York, New York
02.2026 - 06.2026
- Managed client scheduling and appointments to support timely service delivery.
- Updated client records in tax preparation software with accurate information.
- Communicated with clients to collect required financial details for tax filings.
- Assisted team members by organizing office supplies and materials efficiently.
- Welcomed visitors, clients, and guests in professional manner.
- Helped prepare reports, presentations, and correspondence.
- Maintained positive working relationships with staff and management.
Intern
Inside Out Tours
New York, New York
10.2025 - 01.2026
- Completed daily duties accurately and efficiently.
- Proposed ideas and solutions that enhanced team performance and outcomes.
- Worked effectively with diverse coworkers to accomplish goals and resolve product and service issues.
- Resolved customer issues through knowledgeable, friendly service, contributing to satisfaction.
- Organized and prioritized tasks to meet service goals efficiently.
- Worked closely with team members to achieve project objectives and meet deadlines.
- Applied technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized software and tools to streamline processes, enhancing overall performance.
Dog Sitter
Dog Sitting
New York, New York
05.2025 - 08.2025
- Managed daily feeding schedules and supplied fresh water for pets.
- Kept living areas clean to support hygiene for pets.
- Communicated regularly with pet owners about dog status and care needs.
- Built trust with pets through consistent handling and behavior awareness.
- Followed emergency protocols to support safety during unexpected situations.
- Cared for pets during owner absences.
- Provided food, water, and rest as needed for each dog.
- Fed animals twice daily and refilled water dishes.
- Kept animal areas clean and safe during care.
- Offered exercise through walks and play activities.
- Communicated effectively with pet owners about concerns or questions related to animal care.
Education
BBA - Finance
Queens College
Flushing, NY06-2030
High School Diploma -
Math Engineering Science Academy
Brooklyn, NY06-2026
Skills
- Inventory management
- Customer service
- Sales reporting
- Project management
- Data management
- Spreadsheet tracking
- Team collaboration
- Problem-solving
- Critical thinking
- Effective communication
- Social media engagement
- Public speaking
- Telephone etiquette
- Data evaluation
- Database management
Languages
Spanish
Limited
Affiliations
- Volunteer/Community service
- Flag football
- Cross country
- Student council
Timeline
Intern
Cohens Fashion Optical
06.2026 - 08.2026
Assistant
M And J Tax Service
02.2026 - 06.2026
Intern
Inside Out Tours
10.2025 - 01.2026
Dog Sitter
Dog Sitting
05.2025 - 08.2025
BBA - Finance
Queens College
High School Diploma -
Math Engineering Science Academy