Rijaona Lindsey
Seattle,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Pagliacci Pizza
07.2021 - Current
- High sense of urgency call volume for customers.
- Answered constant flow of customer calls with minimal wait times.
- Work mail returns, phones, follow-up calls/return calls.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Data administrator work for an internal-customer profile POS system.
- Maintain Call per hour goals and order/process accuracy.
Customer Service Representative & Security Agent
Securitas
06.2022 - 01.2023
- Supported company operations that includes daily mail, filing of reports, and follow-up calls for customers.
- Security Agent for customer locations, as well as support for other Agents.
- Maintained security responsibilities during after hours for office buildings, secured residences, etc.
- Answered front office phone and utilize data reporting for documentation or reporting to supervisors.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Costco Corporate
01.2011 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally for Costco Corporate.
- Met customer call guidelines for service levels, handle time and productivity.
- Supported initiatives determined by management and the corporate officers.
- Maintained a high sense of urgency for a high call volume support center.
Education
Associate of Arts - Dental Administration
Bellevue Community College
Bellevue, WAHigh School Diploma -
Interlake High School
Bellevue, WA06.2010
Skills
- Order Fulfillment
- Credit Card Payment Processing
- Customer Relations
- Active Listening
- Account Management
- Report Preparation
- Clerical Support
- Customer Relationship Management
- Office Equipment Proficiency
- Call Triaging
- Customer Consulting
- Professional Telephone Demeanor
- Administrative Support
- Customer Service
- Call Center Operations
- Typing Proficiency
- Computer Proficiency
- Office 365 Knowledge
Timeline
Customer Service Representative & Security Agent
Securitas
06.2022 - 01.2023
Customer Service Representative
Pagliacci Pizza
07.2021 - Current
Customer Service Representative
Costco Corporate
01.2011 - 09.2019
Associate of Arts - Dental Administration
Bellevue Community College
High School Diploma -
Interlake High School
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