Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

RIK FINLAYSON

Ammon

Summary

Solutions Architect with expertise in designing and implementing scalable systems. Proven ability to collaborate with stakeholders to define business requirements and develop technical solutions. Recognized for strategic problem-solving and strong communication skills, consistently delivering complex projects. Achievements include significant improvements in system reliability and performance in previous roles.

Overview

24
24
years of professional experience

Work History

IT Program Manager

IRS
Ogden
08.2023 - Current
  • Facilitated core Agile ceremonies, promoting continuous delivery mindset and coaching team on best practices.
  • Onboarded new team members, training Product Owners and Scrum Masters on IBM Rational Suite for agile planning.
  • Secured Product Owner access in EWM to automate sprint items and streamline backlog organization.
  • Collaborated with stakeholders to refine ServiceNow reports, ensuring timely identification of key risks.
  • Created documentation and conducted training on ServiceNow GRC, SharePoint, and Microsoft Teams for knowledge sharing.
  • Led process improvements by capturing feedback during retrospectives and implementing actionable changes.
  • Coordinated transition from IBM ClearQuest to ServiceNow GRC, developing user documentation for risk reviews.
  • Managed SharePoint Lists and MS Teams Channels to centralize training materials and enhance collaboration.

Scrum Master

Self-employeed
Idaho Falls
04.2023 - 07.2023
  • Facilitated core Agile ceremonies, including Daily Standups, Sprint Planning, and Retrospectives, to enhance team alignment.
  • Coached team members on Scrum principles, promoting Agile best practices through effective servant leadership.
  • Supported Product Owner in organizing backlog refinement sessions for improved story clarity and prioritization.
  • Tracked performance metrics like velocity and burndown charts to bolster delivery predictability.
  • Proactively identified and removed impediments by collaborating with cross-functional teams to resolve blockers.
  • Fostered open communication to cultivate a culture of collaboration and accountability.
  • Collaborated with stakeholders to align sprint goals and deliverables, enhancing project scope understanding.
  • Utilized Agile tools such as Jira and Confluence to maintain real-time visibility into sprint progress.

SOLUTIONS ARCHITECT

Blend Labs Inc.
06.2021 - 01.2023
  • Interfaced with prospective and current customers to identify key business objectives and technical requirements.
  • Designed and implemented solutions integrating existing and partner technologies with Blend products.
  • Developed and maintained relationships with technical contacts at partner organizations.
  • Collaborated with strategic partners to create a standardized integration framework for onboarding clients.
  • Guided software engineers in adding features, customizing solutions, and enhancing partner integrations.
  • Coordinated with engineers and clients to define content and scheduling for software sprints.
  • Managed deployment schedules for software updates in collaboration with engineering teams.
  • Provided hands-on support during implementation processes by directly assisting clients.

PARTNER IMPLEMENTATION MANAGER

Docutech LLC.
03.2018 - 06.2021
  • Manage technical aspects of assigned partner implementations projects
  • Integrate Docutech software and systems with targeted Partner’s software and systems
  • Schedule and host partner implementation kick-off meetings to establish workflow expectations
  • Create, maintain and distribute appropriate documentation based on partner’s established workflow
  • Develop and maintain a relationship with assigned partners through implementation completion
  • Schedule and host subsequent technical Web shares and follow-up calls
  • Work with Product Management and Development with any necessary software change requests
  • Work with partner to implement a partner project for a specific client to validate successful project completion
  • Collaborate with Docutech Partner Relationship Management group to transition projects from initial implementation, to ongoing support
  • Provide partner, client and internal support and training as needed
  • Continued support as a subject matter expert for specific partner implementation projects

PRODUCT MANAGER

Docutech LLC.
04.2015 - 03.2018
  • Perform Product Manager responsibilities including developing and promoting product development, vendor management of vendors associated with Mortgage Lending products and services as well as management of internal staff and workflow processes
  • Network with outside vendors and internal business partners to develop compelling mortgage products
  • Product Manager responsibilities include the following:
  • Manage and update assigned issues and requests in task management system
  • Work with lenders and internal stakeholders to review and receive releases and product updates
  • Communicate new release info and potential impacts to account management and implementation team
  • Test software updates to ensure that the software is functioning correctly after a release or fix
  • Work with Account Management and the Implementation Team as necessary to support client enhancement requests to assigned integrations and new client implementations
  • Provide information to lenders regarding software updates, new features, functionality and technical requirements
  • Provide guidance to partners, sales and other functional teams regarding software updates
  • Arrange and participate in meetings, conferences, and project team activities

PROJECT MANAGER

Information Systems Laboratories (ISL) Inc.
01.2012 - 04.2015
  • Continued as an A&V Team Member with additional Project Management responsibilities for a $2.3M software contract for nuclear waste tracking software for the Waste Isolation Pilot Plant (WIPP) including the following additional responsibilities:
  • Managed the relationship between to geographically dispersed software teams and the client
  • Manage the Associated Contract
  • Manage the budget, weekly financial reports and invoicing
  • Create Change Control Board (CCB) Agendas, Manage the CCB meeting, update CCB meeting notes
  • Track and Report on Project Status

ANALYSIS & VERIFICATION (A&V) TEAM

ISL Inc.
05.2008 - 04.2015
  • Participate as a member of the software Analysis & Verification Team to ensure quality software is delivered meeting client requirements and schedule constraints in the nuclear waste tracking industry
  • Applied and used IEEE methods and processes
  • Work with customer to better understand business processes and develop functional and software use cases
  • Work with customers to develop software requirements based on functional requirements
  • Design and execute test cases to verify customer software requirements are met
  • Report and follow up on software issues discovered during the testing process
  • Interact with project manager, software development personnel, executive management and clients throughout the software quality assurance process
  • Test the following aspects of software to provide a multi-faceted approach ensuring the software functions correctly: User Interface Elements, Database Elements, Software Administrative Elements, Software Interdependencies Between Related Systems, Browser Specific Elements

PRODUCT MANAGER/BUSINESS ANALYST

DocuTech Corporation
03.2007 - 05.2008
  • Manage all aspects of our “Predatory Lending Prevention” product
  • Write and edit a broad range of technical and marketing documentation for end users, software developers, decision makers, and Website visitors
  • Develop product map for “Predatory Lending Prevention” product
  • Create and maintain product positioning document for “Predatory Lending Prevention” product
  • Research and develop supporting justification and business cases for potential new projects
  • Facilitate company responses to requests for proposal (RFP)
  • Write functional specifications and release notes for all software products
  • Create, edit and maintain content for company website (http://www.docutechcorp.com/)
  • Produce and manage delivery of company e-mail newsletter
  • Assist in the development of marketing materials for software products

DIRECTOR OF BUSINESS ANALYSIS

DocuTech Corporation
12.2005 - 03.2007
  • Built and managed business analysis department from the ground up including technical writer, business analysts, project manager, internal tier-two support specialist, and product build engineer
  • Managed a team responsible for providing external and internal customers with a variety of documentation needs
  • Developed new systems engineering processes and integrated them into existing software development and testing processes
  • Championed requirements gathering process and converting requirements to functional specifications
  • Developed auditing process to ensure functional requirements were correctly applied to software product
  • Responsible for functional specifications for software products

BUSINESS ANALYST

DocuTech Corporation
10.2005 - 12.2005
  • Formalized software documentation for the requirements gathering, systems analysis and functional specification processes
  • Researched change requests and wrote functional specifications for mortgage software products
  • Developed and enforced the approval process for functional specifications
  • Provided business requirements support for software development and testing
  • Provided business rules knowledge and systems analysis skills as a member of the DocuTech Core Team
  • Evangelized the requirements gathering and systems analysis processes

PROJECT MANAGER

DocuTech Corporation
07.2004 - 09.2005
  • Performed project manager functions for customer integration and partner integration projects
  • Coordinated with customers and DocuTech resources to assess and manage expectations, requirements and project scope
  • Documented requirements and scope using workflow diagrams, project overview summaries and change request documentation
  • Specialized in XML MISMO software integrations successfully completing the fastest MISMO integration to date
  • Provided technical training to integrators regarding software development kit (SDK)
  • Performed customer training regarding the use of DocuTech software products
  • Provided documentation and support to customers and partners throughout the software integration process

HEAD OF DEVELOPMENT

DocuTech Corporation
01.2001 - 06.2004
  • Managed the development team and the entire development process including coding and maintenance of existing product and design of next generation product
  • Recruited, interviewed and hired software development staff
  • Negotiated with executive management to establish product release scope and schedule
  • Managed the scope, feature set and architecture for mortgage document software product
  • Established and implemented a versioning strategy for software releases
  • Gathered customer requirements, documented software changes and worked with development to establish suitable solutions
  • Interacted with testing group to develop testing processes and content for test cases

Education

BACHELOR OF BUSINESS ADMINISTRATION - COMPUTER INFORMATION SYSTEMS AND BUSINESS MANAGEMENT

Idaho State University
ID
12.2000

Skills

  • Agile software development
  • Implementation framework creation
  • Technical training
  • Verbal and written communication
  • Technical concept comprehension
  • Business requirements communication
  • Content management systems
  • Customer engagement strategies
  • Stakeholder communication
  • Team collaboration
  • Management communication
  • Website content troubleshooting

Awards

Certified Project Management Professional (PMP), Project Management Institute (PMI), 09/01/05

Timeline

IT Program Manager

IRS
08.2023 - Current

Scrum Master

Self-employeed
04.2023 - 07.2023

SOLUTIONS ARCHITECT

Blend Labs Inc.
06.2021 - 01.2023

PARTNER IMPLEMENTATION MANAGER

Docutech LLC.
03.2018 - 06.2021

PRODUCT MANAGER

Docutech LLC.
04.2015 - 03.2018

PROJECT MANAGER

Information Systems Laboratories (ISL) Inc.
01.2012 - 04.2015

ANALYSIS & VERIFICATION (A&V) TEAM

ISL Inc.
05.2008 - 04.2015

PRODUCT MANAGER/BUSINESS ANALYST

DocuTech Corporation
03.2007 - 05.2008

DIRECTOR OF BUSINESS ANALYSIS

DocuTech Corporation
12.2005 - 03.2007

BUSINESS ANALYST

DocuTech Corporation
10.2005 - 12.2005

PROJECT MANAGER

DocuTech Corporation
07.2004 - 09.2005

HEAD OF DEVELOPMENT

DocuTech Corporation
01.2001 - 06.2004

BACHELOR OF BUSINESS ADMINISTRATION - COMPUTER INFORMATION SYSTEMS AND BUSINESS MANAGEMENT

Idaho State University

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