Rika Norelus
Port Saint Lucie,FL
Summary
Dynamic bartender with proven expertise in mixology and craft cocktail preparation, honed at Lallos and Island Boys Promo. Excelled in enhancing customer loyalty through exceptional service and engaging conversation, fluent in Haitian Creole. Skilled in health codes and safe service compliance, consistently maintaining high standards of bar restocking and cleanliness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Lallos
04.2020 - 06.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared garnishes by evenly slicing and pitting fruits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
Island Boys Promo
09.2017 - 11.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared garnishes by evenly slicing and pitting fruits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Food Server
King Of Diamonds Miami
12.2014 - 01.2015
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Lauderhill High School
Lauderhill, FL05-2013
Skills
- Health codes compliance
- Mixology
- Safe service compliance
- Bar restocking
- Anticipating guest needs
- Liquor restocking
- Craft cocktail preparation
- ABC standards
- ABC regulations
- Able to stand 8 hours
- Conversant in Haitian creole
Certification
- Advanced Bartending Certificate – International Bartenders Association.
Timeline
Bartender
Lallos
04.2020 - 06.2020
Bartender
Island Boys Promo
09.2017 - 11.2018
Food Server
King Of Diamonds Miami
12.2014 - 01.2015
High School Diploma -
Lauderhill High School
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