Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rika Taylor

Honolulu

Summary

Dynamic Dental Office Manager with a proven track record at Katsuhiko Sano, D.D.S., Inc., enhancing patient satisfaction and optimizing billing processes. Skilled in treatment planning and insurance billing, I effectively streamlined operations, reduced cancellations, and improved revenue through proactive management and exceptional oral communication through English and Japanese language. Committed to delivering high-quality patient care in a compliant environment.

Overview

39
39
years of professional experience

Work History

Dental Office Manager

Katsuhiko Sano, D.D.S., Inc.
11.2007 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Optimized inventory management to ensure availability of necessary dental materials without overstocking.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Accounting Clerk

Sanki Engineering Co., Ltd.
04.1986 - 10.1996
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Inspected account books and recorded transactions.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.

Education

Vocational Degree - Accounting And Computer Programming

Vocational School Tokyo School of Business
Tokyo, Japan
03-1986

Skills

  • Fluency in Japanese language (reading, writing, oral communication)
  • Treatment Planning
  • Dental software proficiency
  • Schedule management
  • Insurance billing
  • Oral communication
  • Employee training
  • Electronic dental record (EDR)
  • Patient care
  • Computer skills

Timeline

Dental Office Manager

Katsuhiko Sano, D.D.S., Inc.
11.2007 - Current

Accounting Clerk

Sanki Engineering Co., Ltd.
04.1986 - 10.1996

Vocational Degree - Accounting And Computer Programming

Vocational School Tokyo School of Business

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