RIKEENA JOHNSON
Manor,TX
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.
Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
Overview
3
3
years of professional experience
Work History
Unit Secretary
St David's Round Rock Medical Center
08.2023 - Current
- Performs administrative duties such as scheduling patients appointments. Rigorously collects and verify all patient demographic, insurance, diagnosis and procedure information.
- Registered and verified patient records before triage with most up-to-date information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Answered phone calls and messages for physicians, medical facility.
- Provided information for patient admissions and discharges to foster timely processing.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Care Technician
St David's Medical Center
06.2022 - 08.2023
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Medical Assistant/Medical Receptionist
Singing River Seaway
09.2021 - 04.2022
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments.
- Checked patients in and out.
- Insurance versification.
- Collected co-payments, fees, and payments.
Front Desk Receptionist
Pine Belt Mental Healthcare Resources
03.2021 - 09.2021
- Confirmed appointments and scheduled appointments, communicated with clients, and updated client records.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Associate of Science -
Independence University
Salt Lake City, UT03.2021
High School Diploma -
D'Iberville High School
Biloxi, MS05.2016
Skills
- Communicates effectively and maintain relationships
- Proactive in meeting and exceeding customer expectations
- Expert at managing time and prioritizing tasks to facilitate smooth workflow
- Proficient in analyzing and interpreting complex data
Timeline
Unit Secretary
St David's Round Rock Medical Center
08.2023 - Current
Patient Care Technician
St David's Medical Center
06.2022 - 08.2023
Medical Assistant/Medical Receptionist
Singing River Seaway
09.2021 - 04.2022
Front Desk Receptionist
Pine Belt Mental Healthcare Resources
03.2021 - 09.2021
Associate of Science -
Independence University
High School Diploma -
D'Iberville High School
Similar Profiles
Sara TuckerSara Tucker
RN Case Manager at St. David's Round Rock Medical CenterRN Case Manager at St. David's Round Rock Medical Center
Camille WilsonCamille Wilson
Relief Charge Nurse at St David's Round Rock Medical CenterRelief Charge Nurse at St David's Round Rock Medical Center
Kendall McCurleyKendall McCurley
Oncology Staff Registered Nurse at St. David's Round Rock Medical CenterOncology Staff Registered Nurse at St. David's Round Rock Medical Center
Nevely DeansNevely Deans
Licensed Vocational Nurse at St. David's Round Rock Medical CenterLicensed Vocational Nurse at St. David's Round Rock Medical Center
MICHELLE WALKERMICHELLE WALKER
Digital Services Advocate at National Domestic Violence HotlineDigital Services Advocate at National Domestic Violence Hotline