RIKEENA JOHNSON

- Fields Inbound Patient Calls
- Fields Insurance Carrier, Attorney and Non-Self Pay related Inbound Calls.
- Manages assigned inventory through the proper and timely cycling of Dispositional Segments within Excalibur or the Client's software solution(s).
- Consistently meets the Total Touches per Day target (for both Patients and Guarantors) as determined by the assigned Segment of A/R and other Client nuances and considerations.
- Accurately sets up Payment Plans with Patients per Client guidelines.
- Secures Payments and Partial Payments with Patients per Client guidelines.
- Performs Account research and resolution on Self Pay, FAP and Insurance topics in timely and results oriented fashion.
- Consistently documents all Patient encounters in Hospital's source system and/or Excalibur's workflow solution.
Performs initial assessments for Financial Assistant Program (s) per Client guidelines.

- Answered incoming calls, scheduled appointments and filed medical records.

• Increased efficiency of unit operations by maintaining adequate supplies of forms, charts, and other necessary materials.
• Minimized delays in treatment administration by prioritizing critical tasks according to established protocols.
• Enhanced communication between nursing staff and physicians by promptly relaying messages and coordinating appointments.
• Supported compliance with hospital policies by accurately entering data into electronic health record systems.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.