Utilized ticketing systems to track and handle support requests and activities while resolving network connectivity problems, including Wi-Fi, cellular, and Lan.
A considerable improvement in housing infrastructure was achieved through performance and reliability optimization, which led to a 25% reduction in system failures and an increase in overall connectivity satisfaction for both wired and wireless connections on campus.
Streamlined end-user support procedures and implemented complete IT solutions, which reduced the time it took to resolve service requests by 20% and increased customer satisfaction overall.
Prepared and re-imaged PCs and mobile devices in accordance with corporate rules on standard software and security deployments for end users; moreover, provided hardware and software support, including upkeep and repair of printers, troubleshooting, and email service configuration.
Helping the security team by obtaining data and putting MacOS solutions into practice that are similar to Windows counterparts, with an emphasis on moving toward two-factor authentication.
Developed a new workflow for Asset Management, updated inventory, streamlined the ordering process for computers and IT supplies, and achieved a 30% improvement in overall system performance and reliability.
Implemented a campus-wide technology refresh initiative.
Upgraded outdated hardware and software across departments.
Education
Bachelor of Science - Computer Science
San Francisco State University
San Francisco, CA
08.2024
Diploma - Information Technology
Deakin College
Melbourne, Australia
07.2021
Skills
Skills: Troubleshooting, Hardware and Software Installation, System Maintenance, Communication, Problem Solving