Overview
Work History
Education
Skills
Certification
Timeline
Generic

Riken Kapadia

San Francisco,CA

Overview

2
2
years of professional experience
1
1
Certification

Work History

ITS Endpoint

IT Consulting
06.2022 - Current
  • Utilized ticketing systems to track and handle support requests and activities while resolving network connectivity problems, including Wi-Fi, cellular, and Lan.
  • A considerable improvement in housing infrastructure was achieved through performance and reliability optimization, which led to a 25% reduction in system failures and an increase in overall connectivity satisfaction for both wired and wireless connections on campus.
  • Streamlined end-user support procedures and implemented complete IT solutions, which reduced the time it took to resolve service requests by 20% and increased customer satisfaction overall.
  • Prepared and re-imaged PCs and mobile devices in accordance with corporate rules on standard software and security deployments for end users; moreover, provided hardware and software support, including upkeep and repair of printers, troubleshooting, and email service configuration.
  • Helping the security team by obtaining data and putting MacOS solutions into practice that are similar to Windows counterparts, with an emphasis on moving toward two-factor authentication.
  • Developed a new workflow for Asset Management, updated inventory, streamlined the ordering process for computers and IT supplies, and achieved a 30% improvement in overall system performance and reliability.
  • Implemented a campus-wide technology refresh initiative.
  • Upgraded outdated hardware and software across departments.

Education

Bachelor of Science - Computer Science

San Francisco State University
San Francisco, CA
08.2024

Diploma - Information Technology

Deakin College
Melbourne, Australia
07.2021

Skills

  • Skills: Troubleshooting, Hardware and Software Installation, System Maintenance, Communication, Problem Solving
  • Programming Languages: Python, Java, MySQL, C, HTML, CSS, Javascript
  • Operating System: Windows, Mac, Ubuntu, Linux, iOS, Android
  • Networking: Switching, Routing Protocols, Wireless, Security, Access Point, POE, TCP/IP, Ethernet, Firewall, Cloud, VPN
  • Software: Ticketing System (Service Now), Palo Alto, Bomgar, AnyDesk, VMware, Virtualbox

Certification

  • Foundations of User Experience (UX) Design, Google

Timeline

ITS Endpoint

IT Consulting
06.2022 - Current

Bachelor of Science - Computer Science

San Francisco State University

Diploma - Information Technology

Deakin College
Riken Kapadia