Rikena Reed
Fayetteville,NC
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at Cape Fear Valley Healthplex. Skilled in complaint handling and Microsoft Excel, adept at resolving conflicts and improving team dynamics. Achieved significant improvements in customer loyalty and operational efficiency through proactive problem-solving and effective communication. These skills will be brought into my work as a Pharmacy Technician in addition with the knowledge that was gained through the Pharmacy Technician online course. I will continue my studying after the end of my online course to become a certified Pharmacy Technician to make sure I can give my all as a Pharmacy Tech.
Overview
7
7
years of professional experience
Work History
Customer Service Attendant
Cape Fear Valley Healthplex
06.2021 - Current
- Greeting every member and visitor entering into the gym. Making sure everyone is checked in correctly.
- Filling necessary paperwork for visitations, cancellations, and memberships
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by working with my coworkers in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Sales Associate
Dillards Department Store
07.2017 - 06.2020
- Greeted customers and helped with product and clothing questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Certificate - Pharmacy Technician
Robeson Community College
Lumberton, NC05.2024
Certificate - Business Administration
Fayetteville Technical Community College
Fayetteville, NC05.2017
Bachelor of Science - Fashion Design And Merchandising
Meredith College
Raleigh, NC05.2014
Skills
- Customer Focus
- Complaint Handling
- Problem-solving abilities
- Team Development
- Money handling abilities
- Data Entry
- Microsoft Excel
- Customer Service
Timeline
Customer Service Attendant
Cape Fear Valley Healthplex
06.2021 - Current
Retail Sales Associate
Dillards Department Store
07.2017 - 06.2020
Certificate - Pharmacy Technician
Robeson Community College
Certificate - Business Administration
Fayetteville Technical Community College
Bachelor of Science - Fashion Design And Merchandising
Meredith College
Similar Profiles
Cedric WoriaxCedric Woriax
Supervisor on Duty at Cape Fear Valley Hospital System/HealthplexSupervisor on Duty at Cape Fear Valley Hospital System/Healthplex
Kristen MorrisKristen Morris
Travel Registered Nurse at Cape Fear Valley Medical CenterTravel Registered Nurse at Cape Fear Valley Medical Center
Tayazhnaei DavisTayazhnaei Davis
Phlebotomist at Cape Fear Valley Medical CenterPhlebotomist at Cape Fear Valley Medical Center
Carlee RobinsonCarlee Robinson
Veterans Service Representative at Department of Veterans AffairsVeterans Service Representative at Department of Veterans Affairs
Monzella PageMonzella Page
Hairstylist at Blessed CreationsHairstylist at Blessed Creations