Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riker J. Milligan

Rosedale,MD

Summary

Talented Front Desk Supervisor versed in solving range of daily & extended issues with efficient and professional attitude. With a background in security and loss prevention. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

13
13
years of professional experience

Work History

Front Desk Associate

First Service Residential
02.2023 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Lead Consultant

Fedex Office
01.2018 - 01.2023
  • Acted as a bridge between management and the sales consultants
  • Assisted the consultants in advanced orders or questions
  • Worked with customers directly to set up current and future orders
  • Contacted the finance team to ensure rock bottom prices for qualifying customers
  • Regularly assisted customers in packing and shipping items along with operating (while teaching how to operate) any self service machines at the facility
  • Closed the store Tuesday-Saturday
  • Oversaw digital imaging, scheduling and running production on full-service orders.
  • Configured Fedex production systems to meet unique business requirements of individual clients.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Developed custom solutions based upon clients' strict requirements.

Assistant Manager

Dominos
01.2014 - 01.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored security to protect employees, customers and property.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Security Officer

CES Security, White Marsh Medical
01.2011 - 01.2014
  • Provided hourly check of grounds detailing security concerns
  • Escorted staff from the building to desired locations as requested
  • Maintained a detailed daily log of the activities and goings on of the facility
  • Greeted patients and medical staff
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.

Education

Patapsco High School
2009

Skills

  • Sorting and Labeling
  • Conflict Management
  • Lobby Maintenance
  • Customer Care
  • Scheduling
  • Auditing
  • Guest Interaction
  • Facilities Management Software
  • Employee Timesheet Processing
  • Concierge Services
  • Registration
  • Staff Management

Timeline

Front Desk Associate

First Service Residential
02.2023 - Current

Lead Consultant

Fedex Office
01.2018 - 01.2023

Assistant Manager

Dominos
01.2014 - 01.2018

Security Officer

CES Security, White Marsh Medical
01.2011 - 01.2014

Patapsco High School

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Riker J. Milligan