Summary
Overview
Work History
Education
Skills
Educationcertifications
Extracurricular Activities
Certification
Timeline
Generic

Rikeyna Howard

Roseville,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Member Experience Associate

AAA
06.2023 - Current
  • Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.
  • Addressed escalated concerns with professionalism and tact, restoring trust in our organization''s commitment to customer satisfaction.
  • Provided exceptional service by understanding member needs and recommending appropriate products or services.
  • Assisted members in navigating online platforms, resulting in a smoother user experience and higher digital adoption rates.
  • Collaborated with team members to achieve shared goals and improve overall member experience.

Commercial Associate Underwriter

Deans and Homer Insurance
01.2022 - 02.2023
  • Assisted commercial underwriters in rating, coding, and classification of new business and renewals, and inspected commercial properties before issuance within the first seven days of quoting to adhere to timelines and requested inception dates
  • Monitored project budgets, tracked expenses, and prepared financial reports to ensure cost-effectiveness and adherence to financial guidelines within the local office
  • Supported and reviewed work for eight employees, while assigned to a territory for workers' compensation for over five hundred agents consistently meeting or exceeding quality standards, while handling high-volume risk, escalations, and complex situations for clients and agents.
  • Optimized internal processes and systems for managing commercial accounts, resulting in reduced manual effort and improved overall efficiency.
  • Participated in community events as a representative of the company promoting its image while networking with local businesses.
  • Managed a diverse portfolio of commercial accounts, consistently meeting or exceeding assigned targets and objectives.

Commercial Underwriting Assistant

California Dental Association
09.2019 - 06.2021
  • Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
  • Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
  • Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
  • Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
  • Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
  • Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
  • Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.

Agency Representative, Workers Compensation

Arthur J. Gallagher
04.2014 - 08.2019
  • Trained new team members on agency processes and protocols, leading to improved efficiency and performance across the department.
  • Handled sensitive client situations diplomatically and professionally, maintaining strong relationships while addressing concerns or conflicts.
  • Served as a liaison between creative teams and clients for seamless project execution from inception to completion.
  • Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Analyzed data to identify trends and predict future insurance needs.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Championed agency culture and values in all interactions with clients and colleagues, contributing to a positive working environment.

Personal Lines Underwriter

Allied Insurance Company
03.2007 - 04.2011
  • Implemented effective risk mitigation strategies, reducing exposure to potential losses while maintaining a balanced portfolio.
  • Reduced company exposure to potentially costly claims disputes by diligently reviewing coverage limits and exclusions during the underwriting process.
  • Applied knowledge of standard criteria to approve or reject applications.
  • Contributed to the development of marketing materials, effectively communicating the benefits of personal lines insurance products to prospective clients.
  • Increased customer retention with thorough policy reviews and timely adjustments based on changing needs or circumstances.
  • Provided exceptional service to clients through timely responses to inquiries, clear explanations of complex insurance concepts, and prompt resolution of issues that arose during the policy term.
  • Consistently met deadlines for policy issuance by efficiently managing workload and prioritizing tasks as needed.
  • Supported agents with subject matter expertise in risk evaluations.

Education

Bachelor of Science - Criminal Justice

Sacramento State
Sacramento, CA
12.2025

Associate of Arts - Law, Public Policy And Society

Sacramento City College
Sacramento, CA
05.2023

Associate of Science - Criminal Justice

Sacramento City College
Sacramento, CA
05.2023

Skills

Policies and Procedures Adherence

Customer Relationship Management (CRM)

Adaptability and Flexibility

Calm Under Pressure

Team Collaboration

Task Prioritization

Coverage Determination

Policy analysis

Portfolio Management

Problem-Solving

Attention to Detail

Time Management

Organizational Skills

Analytical Thinking

Statistical Analysis

Coverage Evaluation

Microsoft PowerPoint, Excel, and Word

Educationcertifications

  • Sacramento City Community College, Associate of Arts in Law, Public Policy & Society for Transfer, April 2014 - Aug 2019
  • Sacramento City Community College, Associate of Science in Criminal Justice for Transfer, April 2014 - Aug 2019
  • Sacramento City Community College, Legal Studies Certificate, April 2014 - Aug 2019

Extracurricular Activities

Missionary Evangelist Property & Casualty and Accidental, Health and Life License Member Experience Associate Majors: Law, Public Policy, and Society, and Criminal Justice Blessed Faith Ministries Northern California Ecclesiastical Jurisdiction CA Department of Insurance

Certification

  • Legal Studies Certification, Sacramento City Community College, May, 2023
  • Licensed Property & Casualty and Accidental, Health and Life License, February, 2014
  • Licensed Notary California, January, 2024

Timeline

Member Experience Associate

AAA
06.2023 - Current

Commercial Associate Underwriter

Deans and Homer Insurance
01.2022 - 02.2023

Commercial Underwriting Assistant

California Dental Association
09.2019 - 06.2021

Agency Representative, Workers Compensation

Arthur J. Gallagher
04.2014 - 08.2019

Personal Lines Underwriter

Allied Insurance Company
03.2007 - 04.2011

Bachelor of Science - Criminal Justice

Sacramento State

Associate of Arts - Law, Public Policy And Society

Sacramento City College

Associate of Science - Criminal Justice

Sacramento City College

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