Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rikhia Green

Fort Worth,Texas

Summary

Dynamic retail management professional with a proven track record in optimizing store operations and delivering exceptional customer service. Expertise in leading diverse teams and adapting swiftly to evolving business demands ensures consistent achievement of sales targets. Committed to fostering a collaborative work environment that empowers team members and enhances overall performance. Passionate about driving results while maintaining high standards of operational excellence.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Pet Supplies Plus
07.2024 - Current
  • Supervised daily operations to ensure efficient store performance and excellent customer service.
  • Trained and mentored staff in product knowledge and customer engagement strategies.
  • Developed and implemented merchandising strategies to enhance product visibility and sales.
  • Monitored inventory levels, ensuring timely restocking of products to meet customer demand.
  • Analyzed sales data to identify trends and adjust inventory accordingly for optimal performance.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Store Supervisor

Pet Supplies Plus
10.2024 - 01.2025

I was a Acting Store Supervisor

  • Supervised daily store operations to ensure optimal efficiency and customer satisfaction.
  • Developed staff schedules to align with peak business hours, improving overall workforce productivity.
  • Coordinated daily operations to enhance store efficiency and customer satisfaction.
  • Managed daily operations to ensure smooth store functionality and optimal customer service
  • Coordinated inventory management processes, tracking stock levels and ordering supplies
  • Streamlined communication between staff and owner, improving workflow and information sharing
  • Assisted in financial record keeping, ensuring accuracy in sales transactions and reporting
  • Demonstrated adaptability in various roles within the store when needed including cashiering or assisting in other departments to ensure smooth operations during busy periods.

Shift Lead

Pet Supplies Plus
12.2021 - 07.2024
  • Supervised daily operations, ensuring optimal store performance and customer satisfaction.
  • Trained and mentored team members on product knowledge and customer service best practices.
  • Completed store opening and closing procedures and balanced tills.
  • Monitored compliance with safety protocols and operational standards across the store.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Shift Lead

Taco Bell
06.2020 - 05.2021
  • Worked on lines preparing food
  • Monitoring all service equipment
  • Distributed necessary tasks and duties during each shift.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
  • Trained new cooks in menu execution and kitchen procedures.
  • Developed daily specials based on seasonal ingredients and customer preferences.
  • Collaborated with management on menu updates and pricing strategies.
  • Conducted quality control assessments to maintain high food standards.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.

Seasonal Sales Associate

Party City
09.2019 - 10.2019
  • Aided customers with finding items and trying on costumes
  • Reorganized and stocked the store shelves
  • Performed cashier duties including transactions and refunds

Education

Some College -

Tarrant County College
Fort Worth, TX
01.2024

High School Diploma - undefined

Chisholm Trails High School
01.2021

Skills

  • Team Player
  • Organization
  • Time Management
  • Great Communication
  • Delegation
  • Able to multitask well and keep calm under stressful conditions
  • Retail operations
  • Inventory control
  • Hiring and training
  • Employee scheduling
  • POS systems operations
  • Stock rotations

Timeline

Store Supervisor

Pet Supplies Plus
10.2024 - 01.2025

Assistant Store Manager

Pet Supplies Plus
07.2024 - Current

Shift Lead

Pet Supplies Plus
12.2021 - 07.2024

Shift Lead

Taco Bell
06.2020 - 05.2021

Seasonal Sales Associate

Party City
09.2019 - 10.2019

High School Diploma - undefined

Chisholm Trails High School

Some College -

Tarrant County College