RIKI GARCIA

Fresno,CA

Overview

years of professional experience

Five Guys Burgers and Fries - Canadian Guys Burgers Limited

Rancho Cucamonga

11.2021 - Current

Oversee 9 locations with overall annual sales growth from $10.5 million to $12.5 million during present time as Director
Create and implement systems to meet company goals with labor, food cost, and overall P&L
Manages employee onboarding, promoting, discipline, termination, and all HR responsibilities
Completes bi-weekly payroll processing for franchisee
Works closely with and for employees on a daily basis to maintain a positive morale while controlling turnover
Builds and then maintains healthy relations with outside vendors
Responsible for driving operational excellence through all levels of employees to maximize output and minimize costs
Ensure that laws and regulations are being followed
Provides quick problem-solving skills for General Managers and District Managers
Currently ranked #25 of 90 franchisees in the United States through the Five Guys Franchisee Blended Index with goals to further improve
Franchise was previously ranked 83rd to start in 2022
Improved guest/secret shopper satisfaction rating by 19% since acquiring position
Opened two new locations under my leadership
Duties included follow-through with construction, store set-up, vendor start-ups, hiring/onboarding, smallwares and food ordering, labor allocation, and training leading up to grand opening.

Five Guys Burgers and Fries - Encore Enterprise

Fresno

01.2015 - 11.2021

Managed 7 locations that produced a combined 7+ million in sales annually
Promoted from General Manager to Multi-Unit to help replicate successes
Oversaw employee onboarding, promoting, discipline and termination; never allowing the team to be understaffed nor stuck with under-performing employees
Created and implemented systems to meet company goals with food safety, labor, food cost, and overall P&L
Worked closely with and for employees on a daily basis to maintain a positive morale while controlling turnover
Built and then maintained healthy relations with outside vendors
Responsible for driving operational excellence through all levels of employees to maximize output & minimize costs
Ensured that laws and regulations are being followed
Provided quick problem-solving skills for General Managers
Produced the best guest/secret shopper satisfaction rating consistently as a division for a franchisee of 117 stores
Traveled to various states under the franchisee to open new stores and to visit locations experiencing challenges
I would diagnose any issues ranging from employee behaviors to training opportunities and quickly correct
I was the only employee for the company with this type of role.

In-N-Out Burger

Yuma