Riki Mayhew

Maintained a full bar while continuing to answer the phone and get clients checked in for their appointments

Created life long friendships with the clients by paying attention to minor detail and genuinely listening/caring about their needs

Simultaneously worked two seperate systems(MyTime and Revel) without any hiccups

Planned events outside of work and provided charcuterie boards and freshly made cocktails

• Kept cages, kennels, play yards and grooming areas neat and clean.
• Provided top-notch customer service to every customer and exceptional care to all animals.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Cared for sick or injured animals by seeking out veterinary care and notifying owners.
• Administered medications to animals in treatment on regular, scheduled bases and documented any changes in condition.
• Consulted with veterinarians to diagnose problems and administered prescribed treatments.
• Observed animal details such as size, condition, behavior and eating habits and documented data per Petpoint as well as staff message boards.
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
• Monitored animals for signs of disease, illness or injury and communicated concerns to owners.

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.

• Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
• Built solid rapport with many frequent patrons to cultivate guest loyalty.
• Monitored guests for intoxication and immediately reported concerns to management.
• Checked identification to enforce age requirement for alcoholic beverages.
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
• Anticipated guest needs and provided proactive service.