Rikia Ansley
Atlanta,GA
Summary
Customer-oriented supervisor/manager with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
5
5
years of professional experience
Work History
Battery Supervisor
LAZ Parking
07.2022 - Current
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handle customer complaints, resolve issues, and adjust policies to meet changing needs
- Monitor workflow to improve employee time management and increase productivity
- Evaluate employee performance and coach and train to improve weak areas
- Conduct routine inspections to check quality and compliance with established specifications
- Enforce rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently
Patient Dining Service Associate
Emory University Hospital Midtown
07.2020 - 07.2022
- Teamed with unit personnel to assure the delivery of meals to patients in a timely fashion in accordance with defined service standards
- Assured patients receive the food items they desire, including special requested items within the parameters of the patient's diet order
- Provided written reports from each meal period to the team leader or manager and immediately brought their attention to any concerns with food quality, the menu or other aspects of the meal service
- Provided patients with information regarding the menu ordering process, diet specifications, and distribution of meals
- Receives calls and communication directly from the patient and nursing regarding special requests or changes in a patient's diets
Guest Experience Associate
Atlanta Botanical Garden
10.2019 - 06.2020
- Offered great customer service, and answered questions to build rapport and retention
- Resolved guest complaints and discrepancies in prompt and courteous manner
- Welcomed guests on arrival, displaying professional and friendly approach
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Processed all admission Point of Sale (POS) transaction
- Cash handling and card transactions
- Promoted and actively sold annual garden memberships
Education
Sociology -
Clayton State University
Morrow, GA12.2021
High School Diploma -
MAYS HIGH SCHOOL
ATLANTA, GA05.2018
Skills
- Administrative Management
- Processes and Procedures
- Customer Service
- Sales
- Training and Development
- Strong Interpersonal Skills
- Team Leadership
- Delegation & Task Prioritization
- Coaching & Mentoring
- Conflict Resolution
- Staff Supervision & Development
- Customer Relations
Timeline
Battery Supervisor
LAZ Parking
07.2022 - Current
Patient Dining Service Associate
Emory University Hospital Midtown
07.2020 - 07.2022
Guest Experience Associate
Atlanta Botanical Garden
10.2019 - 06.2020
High School Diploma -
MAYS HIGH SCHOOL
Sociology -
Clayton State University
Similar Profiles
Joseph VargasJoseph Vargas
Valet Attendant at LAZ ParkingValet Attendant at LAZ Parking
Mercedes VazquezMercedes Vazquez
Hotel Valet Parking Supervisor- The W Hotel at LAZ ParkingHotel Valet Parking Supervisor- The W Hotel at LAZ Parking
Christian AguirreChristian Aguirre
Operations Manager at LAZ Parking Denver International AirportOperations Manager at LAZ Parking Denver International Airport