Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rikia Ansley

Atlanta,GA

Summary

Customer-oriented supervisor/manager with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

5
5
years of professional experience

Work History

Battery Supervisor

LAZ Parking
07.2022 - Current
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handle customer complaints, resolve issues, and adjust policies to meet changing needs
  • Monitor workflow to improve employee time management and increase productivity
  • Evaluate employee performance and coach and train to improve weak areas
  • Conduct routine inspections to check quality and compliance with established specifications
  • Enforce rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently

Patient Dining Service Associate

Emory University Hospital Midtown
07.2020 - 07.2022
  • Teamed with unit personnel to assure the delivery of meals to patients in a timely fashion in accordance with defined service standards
  • Assured patients receive the food items they desire, including special requested items within the parameters of the patient's diet order
  • Provided written reports from each meal period to the team leader or manager and immediately brought their attention to any concerns with food quality, the menu or other aspects of the meal service
  • Provided patients with information regarding the menu ordering process, diet specifications, and distribution of meals
  • Receives calls and communication directly from the patient and nursing regarding special requests or changes in a patient's diets

Guest Experience Associate

Atlanta Botanical Garden
10.2019 - 06.2020
  • Offered great customer service, and answered questions to build rapport and retention
  • Resolved guest complaints and discrepancies in prompt and courteous manner
  • Welcomed guests on arrival, displaying professional and friendly approach
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction
  • Processed all admission Point of Sale (POS) transaction
  • Cash handling and card transactions
  • Promoted and actively sold annual garden memberships

Education

Sociology -

Clayton State University
Morrow, GA
12.2021

High School Diploma -

MAYS HIGH SCHOOL
ATLANTA, GA
05.2018

Skills

  • Administrative Management
  • Processes and Procedures
  • Customer Service
  • Sales
  • Training and Development
  • Strong Interpersonal Skills
  • Team Leadership
  • Delegation & Task Prioritization
  • Coaching & Mentoring
  • Conflict Resolution
  • Staff Supervision & Development
  • Customer Relations

Timeline

Battery Supervisor

LAZ Parking
07.2022 - Current

Patient Dining Service Associate

Emory University Hospital Midtown
07.2020 - 07.2022

Guest Experience Associate

Atlanta Botanical Garden
10.2019 - 06.2020

High School Diploma -

MAYS HIGH SCHOOL

Sociology -

Clayton State University

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Rikia Ansley