Rikia Bell
Birmingham,AL
Summary
Dynamic and results-driven professional with experience at FedEx and Publix, excelling in package handling and customer service. Proven ability to enhance efficiency and reduce damage rates through effective problem-solving and adherence to safety protocols. Strong communicator and team player, dedicated to creating positive customer experiences and maintaining high standards.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx
Birmingham, AL
05.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Grocery/ Produce/Floral Clerk
Publix
Birmingham, AL
03.2022 - 08.2023
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Placed orders for supplies such as ribbon and cellophane.
- Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
- Set up and broke down holiday and seasonal displays.
- Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
Front Service Clerk
Publix
Birmingham, AL
12.2020 - 08.2023
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
Education
Business Management
Jacksonville State University
Jacksonville, ALSkills
- Physical stamina and lifting
- Team collaboration
- Warehouse safety protocols
- Package handling
- Adaptability to change
- Communication skills
- Problem-solving
- Time management
- Leadership
- Customer service and sales
- Research and training
- Event planning
Accomplishments
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
Affiliations
Strongly involved in my church and community.
Timeline
Package Handler
FedEx
05.2024 - Current
Grocery/ Produce/Floral Clerk
Publix
03.2022 - 08.2023
Front Service Clerk
Publix
12.2020 - 08.2023
Business Management
Jacksonville State University