Rikisha Tucker

• Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
• Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
• Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
• Collected rental payments from residents and kept meticulous records of delinquent accounts.
• Increased office organization by creating filing systems and managing confidential information carefully.
• Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.

• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties with market survey.
• Provided excellent customer service to all tenants throughout their tenancy period.
• Responded to tenant requests for maintenance services in a timely manner.
• Organized special events such as welcome parties or orientation sessions for newly moved in residents.
• Prepared lease paperwork, move in basket, obtained signatures and first payments from new residents.
• Encouraged prospective tenants to fill out applications after property tours.
• Contacted and followed up with tenants on renewal notices, assisted with notice to vacates, roommate releases, and roommate additions.
• Tracked leads and prospects using ILM software and followed up with interested parties.
• Greet and conduct tours of available apartments, highlighting features and amenities to prospects.
• Review application requirements and answered questions from prospective tenants regarding application process.

• Provided administrative support to the Community Manager as needed.
• Performed regular inspections on buildings, and vacant units, identifying necessary repairs, process lease violations and fines.
• Scheduled contractors and vendor repairs as needed for every apartment turn
• Collected residents' monthly rent payments, document late fee or returned checks, and submitted bank deposits promptly along with monitor delinquency.
• Enforced rules governing use of common areas such as pools or fitness centers within the complex.
• Used communication, negotiation and problem-solving skills to settle neighborhood disputes and complaints.
• Send renewals letters and monitored lease renewal rental rates with leadership recommendations for change implementation.
• Prepared weekly and month end reports, collection and variance reports
• Ensuring the departing residents are properly moved out and final account statements complete and security deposits processed.

• Provided administrative support to the Community Manager as needed.
• Performed regular inspections on buildings, and vacant units, identifying necessary repairs, process lease violations and fines.
• Scheduled contractors and vendor repairs as needed for every apartment turn
• Collected residents' monthly rent payments, document late fee or returned checks, and submitted bank deposits promptly along with monitor delinquency.
• Enforced rules governing use of common areas such as pools or fitness centers within the complex.
• Used communication, negotiation and problem-solving skills to settle neighborhood disputes and complaints.
• Send renewals letters and monitored lease renewal rental rates with leadership recommendations for change implementation.
• Prepared weekly and month end reports, collection and variance reports
• Ensuring the departing residents are properly moved out and final account statements complete and security deposits processed.

• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties with market survey.
• Provided excellent customer service to all tenants throughout their tenancy period.
• Responded to tenant requests for maintenance services in a timely manner.
• Organized special events such as resident events, renewal parties or orientation sessions for newly moved in residents.
• Prepared lease paperwork, move in basket, obtained signatures and first payments from new residents.
• Encouraged prospective tenants to fill out applications after property tours.
• Contacted and followed up with tenants on renewal notices, assisted with notice to vacates, roommate releases, and roommate additions.
• Tracked leads and prospects using Lead 2 lease software and followed up with interested parties.
• Greet and conduct tours of available apartments, highlighting features and amenities to prospects.
• Review application requirements and answered questions from prospective tenants regarding application process

• Assist credit card holders with account balance, payments, fee reversal, and balance transfers

• Researches and resolves problems, investigate fraudulent activity

• Proactively educating them about the features and benefits of credit card products and services

• Verified identity information on all accounts using established procedures.