Summary
Overview
Work History
Education
Skills
Timeline
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Rikita Hayes

Jacksonville,FL

Summary

I am an experienced customer service professional who is skilled in navigating various CRM and billing software to assist customers and update records using high-speed data entry. I possess specialized skills in customer service, calendar management, healthcare enrollment, technical support, and transaction processing. I excel at interpersonal communication, flexibility, attention to detail, and process improvement. I am in search of long-term employment with an exceptional company where I can become a subject matter expert and grow within the organization.

Overview

3
3
years of professional experience

Work History

Technical Customer Service Representative

Harte Hanks
Remote
03.2024 - 10.2024
  • Developed an understanding of customer needs by actively listening to their requests and communicating solutions effectively.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided accurate information about products and services to customers.

Customer Service Representative

Aston Carter
Remote
07.2023 - 01.2024
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Reviewed and verified applications for accuracy and completeness.
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Organized information by using spreadsheets, databases or word processing applications.

Clinical Chart Abstractor

Aston Carter
Remote
12.2021 - 05.2022
  • Worked closely with other departments within the healthcare organization regarding any issues related to chart abstraction or coding accuracy.
  • Reviewed medical records to ensure accuracy and completeness of data elements for abstracting.
  • Purged inactive files and destroyed obsolete files following procedures.
  • Set up patient charts and documented information in various company software.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Collected demographic, clinical, financial and administrative information from patient records.

Education

High School Diploma -

Richard Milburn Academy
Fort Myers, FL
05-2009

Associate of Arts - Business Administration

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Technical support
  • Customer support
  • CRM software
  • Sales support
  • Rapid 10-key data entry
  • Scheduling and calendar management
  • Phone reception
  • Typing speed (55 wpm)
  • Office supply management
  • Mail processing
  • Microsoft office

Timeline

Technical Customer Service Representative

Harte Hanks
03.2024 - 10.2024

Customer Service Representative

Aston Carter
07.2023 - 01.2024

Clinical Chart Abstractor

Aston Carter
12.2021 - 05.2022

High School Diploma -

Richard Milburn Academy

Associate of Arts - Business Administration

Florida State College At Jacksonville

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