Rikiya Bryant
Dallas,TX
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant
A&J Home Care
New York
06.2021 - 02.2024
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Certified Nursing Assistant
Freedom Care LLC
New York
01.2017 - 11.2020
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Maintenance Assistant
Dependable Cleaners
New York, NY
11.2015 - 05.2017
- Created and updated documentation on mechanical systems and performance.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Performed regular maintenance and repairs on mechanical systems to support continuous operation.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Maintained safety conditions and standards in facility.
Team Member
Pret A Manger
New York, NY
02.2015 - 02.2016
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
- Developed effective improvement plans in alignment with goals and specifications.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Sales Associate
Aritzia
New York
11.2013 - 12.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Reservationist
Cavatappo Wine Bar
New York, NY
04.2011 - 12.2012
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
- Worked closely with front desk to achieve full occupancy of property.
- Resolved various issues and discrepancies for customers.
Education
High School Diploma -
Johnathan Levin High School
New York06.2011
Skills
- Meal Planning
- Satori Alternative to Managing Aggression
- Patient Care Technician (PCT)
- Home Health Aide (HHA)
- Home Health Aide
- Strategic Planning
- Inventory and Stocking
- Sales and Promotions
- Sales Strategies
- Client Service
- Telephone reservations
- Critical Thinking
- Itinerary Planning
Timeline
Certified Nursing Assistant
A&J Home Care
06.2021 - 02.2024
Certified Nursing Assistant
Freedom Care LLC
01.2017 - 11.2020
Maintenance Assistant
Dependable Cleaners
11.2015 - 05.2017
Team Member
Pret A Manger
02.2015 - 02.2016
Sales Associate
Aritzia
11.2013 - 12.2015
Reservationist
Cavatappo Wine Bar
04.2011 - 12.2012
High School Diploma -
Johnathan Levin High School