Summary
Overview
Work History
Education
Skills
Timeline
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Rikk Mitchell

Longview,WA

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

32
32
years of professional experience

Work History

Sales and Service Manager

T and T tire
Kelso , WA
09.2013 - Current
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Implemented effective strategies for upselling or cross-selling products and services.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Audited customer account information to identify issues and develop solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Identified opportunities for process improvements within the sales department.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.```````````````````````````````````

District Manager

Bridgestone Firestone
Portland, OR
02.2007 - 05.2012
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Cultivated positive rapport with associates and team leadership.
  • Coached, developed and motivated team to achieve revenue goals.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.

Director of Operations

Horseshoe Lubricants
Portland , OR
04.1993 - 09.2005
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
  • Created policies and procedures for improved workflow processes.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Oversaw the implementation of new technology solutions designed to streamline processes.

Education

Associate of Arts - Business Management

Lower Columbia College
Longview, WA
01-1994

High School Diploma -

Kelso High School
Kelso, WA
06-1993

Skills

  • Client acquisition
  • Sales presentations
  • Sales operations
  • Staffing coordination
  • Expertise in sales
  • Personnel training and development
  • Complaint resolution
  • MS office
  • Call center management
  • Sales expertise
  • Research and due diligence
  • Customer relations

Timeline

Sales and Service Manager

T and T tire
09.2013 - Current

District Manager

Bridgestone Firestone
02.2007 - 05.2012

Director of Operations

Horseshoe Lubricants
04.1993 - 09.2005

Associate of Arts - Business Management

Lower Columbia College

High School Diploma -

Kelso High School

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Rikk Mitchell