RIKKALE MCCORD
INGRAM ,PA
Summary
Dedicated to consistently surpassing service goals with care and support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Logistics Coordinator
PLS Logistics Services
01.2023 - 01.2024
- Optimizing shipping schedules and routes.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Data Entry, use of multiple programs at once.
Account Executive
Elite Transit Solutions
02.2021 - 10.2022
- Developing and maintaining strong relationships through effective communication with customers
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
Customer Service Representative
Allegheny Health Network
08.2018 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy
- Data Entry
- Multi Tasking and use of multiple programs at once
Supervisor
HAIR DAY
01.2010 - 05.2015
- Received incoming materials and products and verified package receipt with freight records.
- Responded to inquiries pertaining to merchandise availability and pricing.
- Processed cash and credit payments rapidly and accurately.
- Restocked inventory each month and reviewed cash operation data to verify proper replenishment.
Caregiver
Allegheny Valley School
12.2011 - 03.2014
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
High School Diploma -
Pittsburgh Allderdice High School
Pittsburgh, PA06.2009
Skills
- Shipping Documentation
- Shipment Tracking
- Computer-Based Inventory System
- Transportation Management
- Issue Escalation
- Customer Needs Assessment
- Workload Management
- Appointment Scheduling
Timeline
Logistics Coordinator
PLS Logistics Services
01.2023 - 01.2024
Account Executive
Elite Transit Solutions
02.2021 - 10.2022
Customer Service Representative
Allegheny Health Network
08.2018 - 09.2019
Caregiver
Allegheny Valley School
12.2011 - 03.2014
Supervisor
HAIR DAY
01.2010 - 05.2015
High School Diploma -
Pittsburgh Allderdice High School
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