Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Rikki Castro

Rikki Castro

financial coordinator
Westwood,MA

Summary

Hard-working professional with 9+ years of experience and a proven knowledge of assisted living, case management, and recordkeeping. Aiming to leverage my skills to successfully fill the Customer service role at your company. Highly motivated Financial Coordinator with proven success scheduling appointments and effectively communicating with various personalities. Smart, reliable and possessing extensive billing and fee calculation experience. Confident Financial Coordinator touting years of expertise in benefits explanation and payment collection. A real go-getter thrives in busy office environments and remains calm in high-pressure situations. An educated and friendly professional known for having outstanding administrative skills. Meticulous professional with a background in verifying insurance benefits and coordinating financial plans for patients. An established Financial Coordinator known for taking on additional responsibilities with poise and grace. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Financial Coordinator

Newton Wellsley Hospital
07.2023 - Current
  • Answered questions over phone and in-person regarding billing, scheduling and treatment.
  • Explained insurance benefits, fees and procedures to patients.
  • Contacted insurance carriers to discuss policies and individual patient benefits.
  • Submitted claims to insurance companies on same day as patient treatment.
  • Prepared balance sheets, cash flow reports and income statements.
  • Reviewed documents and data to give accurate presentations and forecasts to upper management.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Fleet Service Clerk

American Airlines
09.2021 - 04.2023
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
  • Documented all required information regarding cargo weight and destination.
  • Deiced aircraft and guided to proper gate and runway positions.
  • Towed aircraft to gates and hangars using tractors and other vehicles.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
  • Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.

Direct Support Person

LOOKING UPWARDS INC.
01.2018 - 07.2021
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
  • Check patients' pulse, temperature, and respiration
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.

Customer Service Representative

STOP & SHOP
03.2015 - 01.2018
  • Answer customers' questions about products, prices, availability, product uses, and credit terms
  • Recommend products to customers, based on customers' needs and interests
  • Prepare drawings, estimates, and bids that meet specific customer needs.

Restaurant manager

KFC
06.2015 - 12.2017
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
  • Count money and make bank deposits
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Education

High School Diploma -

Providence Academy of International Studies
Providence, RI
06.2005

Skills

  • Business level speaking
  • Microsoft word
  • Proficient in [Software]
  • Verbal and Written Communication
  • Skilled in [Software]
  • Telephone Etiquette
  • Insurance Documentation Processing
  • Payment Collection
  • Benefits Knowledge
  • Data Entry
  • Benefits Explanation
  • Appointment Scheduling
  • Financial Statement Preparation
  • Accounts Payable
  • Financial Reporting
  • Debt Management
  • Accounts Receivable
  • Financial Analysis
  • Bookkeeping
  • Microsoft Excel
  • Bank Reconciliation
  • Processing Payments
  • Financial Management
  • Customer Service
  • Handling Complaints
  • Office Management
  • Multitasking and Organization
  • Workflow Optimization
  • Staff Training
  • Report Writing
  • Coaching and Mentoring
  • Goal Setting

References

References available upon request

Certification

  • Certified for MassHealth/ Health Connector Application Counselor

Timeline

Financial Coordinator

Newton Wellsley Hospital
07.2023 - Current

Fleet Service Clerk

American Airlines
09.2021 - 04.2023

Direct Support Person

LOOKING UPWARDS INC.
01.2018 - 07.2021

Restaurant manager

KFC
06.2015 - 12.2017

Customer Service Representative

STOP & SHOP
03.2015 - 01.2018

High School Diploma -

Providence Academy of International Studies

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